REY D. RIVERA
Manchester,USA
Summary
Experienced Operations and District Manager with over 20 years in logistics, inventory control, and customer service. Led multi-site teams to enhance operational efficiency and strengthen customer relationships, driving significant business performance. Committed to fostering employee development and ensuring high levels of customer satisfaction.
Overview
29
29
years of professional experience
Work History
District Manager
Unitex
Hartford, USA
01.2007 - Current
- Lead operations for two districts, supervising two supervisors and eight drivers.
- Managed route planning, staffing, inventory control, and contract renewals to enhance operational efficiency.
- Facilitated driver meetings, employee training, and performance evaluations to support team development and operational standards.
- Facilitate resolution of customer concerns to enhance satisfaction. while maintaining high service standards.
- Performed ride-alongs (check rides) to enhance safety protocols, streamline operations, and elevate customer satisfaction.
- Conduct inventory and soil audits to ensure operational compliance.
Executive Manager / Sales Manager
Rent-A-Center
New Britain, USA
01.1999 - 01.2007
- Managed daily store operations, overseeing accounts receivable and accounts payable processes with High Touch payment system.
- Increased customer satisfaction through follow-up, service recovery, and relationship management.
- Supported business development and executed local marketing initiatives to enhance community engagement.
- Coordinated merchandise deliveries, installations, and service scheduling to ensure timely customer fulfillment.
- Managed bank deposits, merchandise service logs, and opening/closing procedures.
Warehouse / Loading Dock Associate
The Hartford Insurance Company
Hartford, USA
01.1998 - 01.1999
- Coordinated shipping, receiving, and inventory organization to streamline supply management.
- Prepared shipments and stocked supplies to ensure timely warehouse operations.
- Unloaded and sorted incoming shipments for efficient inventory management.
- Operated forklift to transport materials within the dock area.
- Conducted regular inspections of loading equipment for safety compliance.
Education
Certificate - Computer Studies
Church Academy
Hartford, CTHigh School Diploma -
Skills
- District & Operations Management
- Route Planning & Logistics
- Inventory Control & Auditing
- Contract Management & Renewals
- Performance Management
- Team Leadership and Supervision
- Staff Training & Development
- Customer Service & Client Retention
- Sales & Business Development
- Strategic Planning
- Accounts Receivable & Accounts Payable
- Problem Solving & Process Improvement
- Microsoft Office
Bilingual
- English
- Spanish
Timeline
District Manager
Unitex
01.2007 - Current
Executive Manager / Sales Manager
Rent-A-Center
01.1999 - 01.2007
Warehouse / Loading Dock Associate
The Hartford Insurance Company
01.1998 - 01.1999
Certificate - Computer Studies
Church Academy