Rey Hernandez
Corpus Christi,TX
Summary
Dynamic Service Advisor with extensive experience at Mike Shaw Toyota, adept at enhancing customer satisfaction through exceptional communication and mechanical knowledge. Proven ability to resolve inquiries efficiently while promoting service upgrades. Skilled in construction and carpentry, consistently delivering results that exceed client expectations and foster long-term relationships.
Overview
12
12
years of professional experience
Work History
Service Advisor
Mike Shaw Toyota
Corpus Christi, TX
02.2025 - Current
- Promptly responded to customer inquiries via phone, email or in person.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Contacted customers about potential service upgrades, new services and account changes.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Greeted customers and addressed their needs in a professional manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Aircraft parts Painter
Amentum
Corpus Christi, TX
12.2023 - 08.2024
- Company Overview: Corpus Christi Naval Air station, TX
- Prepared surfaces by cleaning, scraping, sanding, and patching to ensure proper adhesion of paint
- Mixed paints to achieve desired colors and textures according to client specifications
- Applied paint or other finishes using brushes, rollers, or sprayers in a precise and efficient manner
- Protected surrounding areas from paint splatters and spills through careful masking and covering techniques
- Corpus Christi Naval Air station, TX
Service Advisor
Volkswagen of Corpus Christi
Corpus Christi, TX
07.2023 - 12.2023
- Company Overview: Corpus Christi, TX
- Provided exceptional customer service and support to clients, addressing inquiries, resolving issues, and ensuring overall satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Developed strong relationships with customers through active listening, empathy, and personalized assistance
- Corpus Christi, TX
Service Advisor
Autonation Ford
Corpus Christi, TX
04.2023 - 07.2023
- Company Overview: Corpus Christi, TX
- Provided exceptional customer service and support to clients, addressing inquiries, resolving issues, and ensuring overall satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Developed strong relationships with customers through active listening, empathy, and personalized assistance
- Corpus Christi, TX
Service Advisor
Autonation Honda
Corpus Christi, TX
12.2017 - 04.2023
- Company Overview: Corpus Christi, TX
- Provided exceptional customer service and support to clients, addressing inquiries, resolving issues, and ensuring overall satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Developed strong relationships with customers through active listening, empathy, and personalized assistance
- Corpus Christi, TX
General Maintenance Worker
kCorp Support Services
Corpus Christi, TX
02.2014 - 02.2016
- Operated power tools such as drills, saws and grinders safely and efficiently.
- Performed painting, carpentry, and masonry work to maintain building aesthetics.
- Maintained a clean working environment by disposing of trash properly and sweeping floors regularly.
- Performed routine maintenance tasks such as painting, carpentry work, drywall repair and plumbing repairs.
- Cleaned up debris from construction sites.
- Maintained clear and safe workspace areas to meet OSHA standards.
Industrial Painter
LSINC
Corpus Christi, TX
12.2012 - 09.2013
- Applied primer, paints, varnishes and lacquers to walls and surfaces.
- Mixed paints and solutions and monitored consistencies.
- Cleaned and properly stored paint equipment and supplies at end of each workday.
- Mixed and applied paints, varnishes and sealants to promote lasting finish.
- Selected, mixed and applied surface coatings to match and restore interior or exterior surfaces.
- Cleaned up job sites when finished with projects.
- Prepared surfaces for painting, including sanding and cleaning.
- Applied primer coats to ensure proper adhesion of paint.
Education
GED -
Basics
San Benito, TX07.1981
La Feria High School -
La Feria High School
La Feria, TX05.1981
Skills
- Mechanical Knowledge
- Construction
- Carpentry
Languages
Spanish
Professional
Timeline
Service Advisor
Mike Shaw Toyota
02.2025 - Current
Aircraft parts Painter
Amentum
12.2023 - 08.2024
Service Advisor
Volkswagen of Corpus Christi
07.2023 - 12.2023
Service Advisor
Autonation Ford
04.2023 - 07.2023
Service Advisor
Autonation Honda
12.2017 - 04.2023
General Maintenance Worker
kCorp Support Services
02.2014 - 02.2016
Industrial Painter
LSINC
12.2012 - 09.2013
GED -
Basics
La Feria High School -
La Feria High School
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