Reyana Villagomez
St Paul,MN
Summary
Talented Assistant 401(k) Specialist focused on handling Securian's within the call center with quality-driven and service-oriented approach. Adept at training new team members, taking on leadership tasks and handling projects well.
Overview
6
6
years of professional experience
1
1
Certification
Work History
401k Assistant Specialist
Securian Retirement
12.2020 - Current
- I provide exceptional customer service as well as information to participants that applies to their circumstances
- I can efficiently find pieces of information while on the phone with participants to give them the most accurate and up-to-date information
- I can conduct my calls in a timely and efficient manner to keep in line with our area's required goals
- I provide assistance to other peers on a specialist line as well as service all Spanish calls
- I assist with escalated callers and situations that need a higher-up to step in
- I have led multiple onboardings with a number of new-hire groups
- I created and write a portion of our weekly article called Hot Topics which are reminders for the team based on escalated calls I took the week prior
- I am also the primary contact for all Spanish calls and emails
- I am a cross-trainee in our life insurance department.
Teller
Wells Fargo
07.2019 - 07.2020
- When I find a need I send a referral to one of the bankers who will either sit with the customer or I will help schedule a follow-up that is more convenient for the customer
- Maintaining a cash drawer neatly and accurately while running transactions.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
Teller
Tcf Bank
02.2019 - 07.2019
- Provides customers with an exceptional experience during transactions as well as translate in Spanish for a majority of the customer
- I do withdrawals, transfers, money orders, official checks, deposits, credit card and loan applications, and account opening daily.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored and reported suspicious activity in line with bank security policies.
- Established rapport with new clients to increase satisfaction and loyalty.
Law Enforcement Academy Officer
LECPA
06.2018 - 02.2019
- Assisted with community outreach which included Hosting National Night Out Throughout St
- Paul where Families could come enjoy a free meal and obtain resources within their community
- Cooking food for the events as well as helping set up and break down the Events
- Engaging with the children that attended the National Night outs whether it be face painting, making a bracelet, or handing out small gifts from St
- Paul Police we tried to provide all families with a positive experience and engagement at all of our events
- Volunteered at Rando Library where I assisted children after school with homework in subjects such as math, reading, and science.
Education
Minnesota History, Holocaust Mult. Lenses, Social Race and Inequalities, Exploring Biology, Writing & Research Skills, Microbiology, Intro to Psychology, Writing & Research Skills, Lifespan Development, Human Anatomy and Physiology I, Social Inequalities: Race, Class, & Gender, Human Anatomy & Physiology II, Ethics -
Inver Hills Community College
03.2024
Phycology, Intro to writing, Interpersonal communication, Algebra -
Century College
01.2019
Diploma -
Henry Sibley
06.2018
Skills
- Fluent in Spanish
- Ability to interact with professionalism and integrity
- Proficient in Word, Outlook, PowerPoint
- Ability to handle escalation from peers
- Positive Community engagement
- Strong Organization
- Team Support
- Customer Relations
- Performance Tracking
- Administrative Support
- Materials Distribution
- Multitasking Abilities
- Time management abilities
- Support Services
- Adaptability
- Problem-solving aptitude
- De-escalation
Certification
Hyaluron Pen Master Training Course, 08/23
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
401k Assistant Specialist
Securian Retirement
12.2020 - Current
Teller
Wells Fargo
07.2019 - 07.2020
Teller
Tcf Bank
02.2019 - 07.2019
Law Enforcement Academy Officer
LECPA
06.2018 - 02.2019
Minnesota History, Holocaust Mult. Lenses, Social Race and Inequalities, Exploring Biology, Writing & Research Skills, Microbiology, Intro to Psychology, Writing & Research Skills, Lifespan Development, Human Anatomy and Physiology I, Social Inequalities: Race, Class, & Gender, Human Anatomy & Physiology II, Ethics -
Inver Hills Community College
Phycology, Intro to writing, Interpersonal communication, Algebra -
Century College
Diploma -
Henry Sibley
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