Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Reyes Rivera

Hendersonville,NC

Summary

Proven hospitality professional with a track record of enhancing customer satisfaction at Binions Roadhouse through exceptional service and guest engagement. Skilled in multitasking in high-volume settings and adept at cash handling, I excel in creating memorable dining experiences. Demonstrated leadership in training staff and resolving complaints, underscoring my strong work ethic and commitment to excellence in customer service.

Dependable server providing, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Binions Roadhouse
06.2023 - Current
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.

Server

Bay Breeze Seafood
02.2022 - 06.2023
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Front of House Staff Member

Chic-Fil-A
09.2020 - 01.2022
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Utilized POS system to receive and process food and beverage orders.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Established welcoming atmosphere by greeting each guest warmly.

Education

High School Diploma -

Hendersonville High School
Hendersonville, NC
06-2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Customer service
  • Safe food handling
  • High volume dining
  • Food safety practices
  • Dining area maintenance

Certification

  • ServSafe Certification, ServSafe, 2/22

Timeline

Server

Binions Roadhouse
06.2023 - Current

Server

Bay Breeze Seafood
02.2022 - 06.2023

Front of House Staff Member

Chic-Fil-A
09.2020 - 01.2022

High School Diploma -

Hendersonville High School

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Reyes Rivera