Reyhaneh Salamat
Frisco,TX
Summary
Relationship-focused Client Services professional with hands-on experience supporting law firms and coordinating with healthcare providers in legal and medical record retrieval. Known for building trust, navigating complex and time-sensitive requests, and maintaining long-term professional relationships in regulated environments. Strong operational foundation with deep industry knowledge, seeking to transition into an Account Manager role focused on client relationships, service growth, and business development.
Overview
15
15
years of professional experience
Work History
Client Services Specialist
Magna Legal Services (RecordTrack)
Remote, TX
06.2023 - Current
- Support law firm clients by coordinating retrieval of legal, medical, and employment records for litigation and case preparation.
- Communicate regularly with healthcare facilities, custodians of records, and third-party providers to ensure timely and compliant fulfillment of subpoenas and authorizations.
- Build and maintain professional relationships with facility staff to expedite records, resolve delays, and establish reliable points of contact for future requests.
- Navigate difficult or high-pressure conversations with empathy and professionalism to achieve timely outcomes while maintaining positive working relationships.
- Collaborate cross-functionally with internal teams to streamline workflows, improve turnaround times, and support overall client satisfaction.
Medical Record Retrieval Agent
Cotiviti
Remote, TX
07.2021 - 06.2023
- Coordinated with hospitals, clinics, and provider offices nationwide to obtain medical records for audit and compliance purposes.
- Served as a liaison between internal teams and external healthcare partners, ensuring clear communication, consistent follow-up, and timely issue resolution.
- Maintained strong working relationships with provider offices to support efficient record retrieval and minimize delays.
Interpreter
Language Access Multicultural People
St. Louis, MO
11.2012 - 10.2014
- Interpreted complex medical information for patients and families, ensuring clarity, accuracy, and cultural sensitivity.
- Built trust with patients and providers while supporting effective communication in healthcare settings.
Statistics Tutor
Washington University in St. Louis
St. Louis, MO
01.2011 - 08.2013
- Tutored undergraduate students in introductory statistics, adapting instruction to individual learning needs and improving academic performance.
Education
Bachelor of Arts - Psychology
Washington University in St. Louis
Skills
Account and Client Relationship Management
Legal and Medical Record Retrieval
Law Firm Support
Healthcare Facility and Custodian Coordination
Stakeholder and External Partner Communication
Relationship Building and Retention
Compliance and Documentation
Issue Resolution and Escalation Management
Timeline
Client Services Specialist
Magna Legal Services (RecordTrack)
06.2023 - Current
Medical Record Retrieval Agent
Cotiviti
07.2021 - 06.2023
Interpreter
Language Access Multicultural People
11.2012 - 10.2014
Statistics Tutor
Washington University in St. Louis
01.2011 - 08.2013
Bachelor of Arts - Psychology
Washington University in St. Louis