REINA ARRONA
Fort Worth
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Attending customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Archer Services
08.2008 - 07.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Customer Service Manager
Gonzales Labor Systems
03.1999 - 04.2008
- Studied job descriptions and qualifications to determine applicant requirements.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Advertised job opportunities on social media platforms and job boards.
- Collaborated with managers to identify and address employee relations issues.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Education
GED -
Polytechnic High School
Fort Worth, TXSkills
- 10-Key
- Calm and Professional Under Pressure
- Interpretation and Translation Services
- Customer Service
- Receiving Support
- Staff Training
- Clerical Support
- Active Listening
- Spanish Interpreting
- Understanding Customer Needs
- Customer Service and Assistance
Timeline
Customer Service Representative
Archer Services
08.2008 - 07.2023
Customer Service Manager
Gonzales Labor Systems
03.1999 - 04.2008
GED -
Polytechnic High School