Reyna Arroyo
San Antonio,TX
Summary
Objectives: Highly motivated with desire to take on a new challenge. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at work effectively unsupervised and quickly mastering new skills. Proven success in leadership, operational excellence and organizational development with strong understanding of elements of Workforce Department. Recognized for inspiring management team members to excel and encouraging creative work environments
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Workforce Senior Specialist II
JP Morgan Chase
San Antonio, TX
06.2016
- Monitored real-time labor performance metrics and identified areas for improvement.
- Developed reports on employee productivity, overtime utilization, and attendance trends.
- Analyzed current workforce management practices to ensure compliance with applicable laws and regulations.
- Maintained records of employee absences, tardiness, and other time-related issues.
- Generated ad hoc reports upon request from senior leadership team members.
- Participated in meetings with department heads to discuss staff scheduling needs.
- Handled all schedule-related requests, including PTO, shift swaps and overtime.
- Created and updated different documents, reports, and spreadsheets with software such as Excel.
- Real Time Analysis Workforce
- Promotion
Workforce Analyst
JP Morgan Chase
San Antonio, TX
02.2022 - Current
- Analyzed qualitative and quantitative data to identify opportunities for streamlining processes and improving efficiency within the workplace.
- Developed and implemented workforce analytics initiatives to measure employee performance and identify areas for improvement.
- Identified gaps between existing skillsets of employees and those needed for new roles within the company's evolving business environment.
- Maintained accurate records of all workforce analytics activities for easy reference when needed.
- Researched best practices in workforce planning across different industries to inform decision making at an organizational level.
- Participated in meetings with senior leaders to discuss progress made on various projects related to workforce analytics.
- Determined appropriate schedules and made proactive adjustments to meet coverage and service objectives.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
Education
No Degree - Agile Scrum Master
Simplilearn
Plano, TX02-2026
Diploma - undefined
Sullivan H.S
Chicago, ILMaster of Science - Finance
Ashford University
San Diego, CA06.2023
Bachelor of Science - Business
University of Arizona Global
Chandler01.2015
Skills
- MANAGEMENT SKILLS
- STRATEGIC PLANNING
- ACTIVE LISTENING
- COMMUNICATION
- TECHNICAL SUPPORT
- PROBLEM- SOLVING
- ACTIVE LISTENER
- WORK INDEPENDENTLY
- TIME MANAGEMENT
- TABLEAU
- ALTERYX
- BILINGUAL
Certification
Agile Scrum Masters Feb-2026
5 Key's Recognition
5 Key's recognition 2025 Exceeded Expectations, Build Lasting Relationships, Heart, Service, Own customer issues to start to finish, Team work, Always Be Courteous and Professional, Collaboration, Excellence, Do the Right Thing. Total of 194 Recognitions.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Workforce Analyst
JP Morgan Chase
02.2022 - Current
Workforce Senior Specialist II
JP Morgan Chase
06.2016
Diploma - undefined
Sullivan H.S
No Degree - Agile Scrum Master
Simplilearn
Master of Science - Finance
Ashford University
Bachelor of Science - Business
University of Arizona Global