Reyna Gumbs
Summary
Accomplished Business Account Manager successful at generating and implementing strategic development plans for accounts of different sizes. Manages and optimizes sales funnels to sustain and maximize revenue. Expert in prospecting, cross-selling and portfolio development.
Overview
7
7
years of professional experience
Work History
Business Account Manager
Frontier Communications
Long Beach
12.2023 - 02.2024
- Developed strategic relationships with key stakeholders for account growth.
- Analyzed customer needs to offer tailored communication solutions.
- Conducted regular account reviews to align services with client goals.
- Managed client accounts to ensure satisfaction and service efficiency.
- Trained new team members on account management processes and tools.
Retail Sales Specialist
Macys Department Store
Torrance
12.2021 - 09.2022
- Assisted customers with product selection and inquiries.
- Maintained visually appealing merchandise displays throughout the store.
- Processed transactions accurately at the cash register.
- Educated customers on promotions and loyalty programs available in-store.
- Attended training sessions to stay updated on product knowledge and trends.
Vendor Representative
LO’real
Torrance
09.2020 - 10.2021
- Educated retailers on product features and benefits through training sessions.
- Collaborated with sales teams to support promotional events and initiatives.
- Managed product displays to enhance brand visibility in retail locations.
- Assisted in inventory management to ensure stock availability and organization.
Team Leader
Target
Torrance
10.2017 - 01.2018
- Facilitated team meetings to align daily operations and establish priorities.
- Supported training of new team members on store procedures to ensure smooth integration.
- Oversaw inventory levels and restocked shelves to maintain product availability.
- Provided excellent customer service by addressing inquiries and resolving concerns.
Cashier Team Lead
Chevron
Torrance
12.2016 - 07.2017
- Trained new cashiers on customer service and operational procedures.
- Supervised daily cash handling and ensured accurate transactions.
- Assisted customers with inquiries and resolved issues effectively.
Education
Lakewood High School
Long Beach, CASkills
- Account management
- Customer relationship management
- Sales strategy
- Product knowledge
- Strategic planning
- Effective communication
Timeline
Business Account Manager
Frontier Communications
12.2023 - 02.2024
Retail Sales Specialist
Macys Department Store
12.2021 - 09.2022
Vendor Representative
LO’real
09.2020 - 10.2021
Team Leader
Target
10.2017 - 01.2018
Cashier Team Lead
Chevron
12.2016 - 07.2017
Lakewood High School