Reyna Heredia
Tucson,AZ
Summary
Giving customer satisfaction and streamlining office operations at Glam Lab Medical Aesthetics. Excelled in appointment scheduling and office organization, boosting efficiency. Demonstrated exceptional customer service and listening skills, fostering positive client relationships. Achieved significant improvements in front desk service delivery through effective problem-solving and team collaboration.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Glam Lab Medical Aesthetics
06.2021 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Sales Associate
JCPenney
04.2023 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Childcare Assistant
Star Child Academy
12.2022 - 03.2023
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
Sales Associate
Old Navy, Gap
10.2018 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Diploma -
Catalina Foothills High School
Tucson, AZ10.2021
Skills
- Customer Service
- Listening Skills
- Time Management
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Appointment Scheduling
- Office Organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
JCPenney
04.2023 - 06.2023
Childcare Assistant
Star Child Academy
12.2022 - 03.2023
Front Desk Receptionist
Glam Lab Medical Aesthetics
06.2021 - 09.2023
Sales Associate
Old Navy, Gap
10.2018 - 05.2019
Diploma -
Catalina Foothills High School
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