Reyna Orsua
San Jose,CA
Summary
Versatile and results-oriented professional with a track record of enhancing customer satisfaction and streamlining operations at UPS. Excelled in shipping, packaging, and maintaining meticulous attention to detail, reducing data entry errors significantly. Demonstrated exceptional telephone etiquette and leadership skills as Assistant Manager at O'Reilly Auto Parts, fostering a positive work environment and improving operational efficiency.
Overview
11
11
years of professional experience
Work History
Clerk
UPS
10.2017 - Current
- Shipping and receiving.
- Address corrections, reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Delivery Driver
AutoZone
01.2017 - 09.2017
- Delivered car parts to dealerships, autoshops and commercial business accounts.
- Completed on-time deliveries by choosing best and most efficient routes.
Retail Service Specialist
Vs Pink Nation
07.2016 - 01.2017
- Attended to customer complaints and processed product return or replacement requests.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Streamlined inventory management for improved product availability and reduced waste.
- Kept customer spaces clean, neat and organized for maximum appeal.
Assistant Manager
O'Reilly Auto Parts
03.2014 - 07.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Skills
- Telephone etiquette
- Customer satisfaction
- Shipping locally and internationally
- Packaging
Timeline
Clerk
UPS
10.2017 - Current
Delivery Driver
AutoZone
01.2017 - 09.2017
Retail Service Specialist
Vs Pink Nation
07.2016 - 01.2017
Assistant Manager
O'Reilly Auto Parts
03.2014 - 07.2016
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