Summary
Overview
Work History
Education
Skills
Timeline
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Reyna Rodriguez

Pleasant Prairie,WI

Summary

Selling Service Team Lead with over 7 years of experience in Retail Management. Specializing in Sales and Team Leadership. Expertise in Visual Merchandising and Customer Service.

Overview

7
7
years of professional experience

Work History

Selling and Service Team Lead

Adidas
11.2023 - Current
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Track and monitor store's KPI's.
  • Opening and closing procedures.
  • Part took in Visual Merchandising to prosecute brand standards

Stock Supervisor

Michael Kors
06.2023 - 11.2023
  • In charge of store's inventory
  • Receive and process shipment
  • Executed floor sets
  • Kept organization of BOH

Sales Lead Manager

Sephora/Kohls
08.2021 - 08.2023
  • Opening/ closing procedures
  • Led sales strategies, increasing customer engagement
  • Enhanced team product knowledge, elevating their sales skills
  • Collaborated with the OPs Manager to execute Brand updates
  • Transitioned to Beauty Advisor, maintaining strong client focus and service

Retail Floor Supervisor

The North Face
08.2022 - 06.2023
  • Opening/ closing procedures
  • Ensured brand standards was executed
  • Coordinated team's tasks and productivity to achieve daily sales goal
  • Monitored KPI's
  • Assisted in loss prevention and auditing
  • Participated in hiring process (Interviewing + training schedules)

Stock Associate

Vans
03.2022 - 08.2022

Sales Associate

Victoria Secret
09.2020 - 01.2022
  • Engaged with customers on the sales floor to boost sales and loyalty with the brand
  • Managed stock replenishment by maintaining inventory levels and reducing stockouts
  • Was Cashier as well


Keyholder

Bare Escentuals
05.2018 - 01.2021
  • Open/Close procedures
  • Led team coaching
  • Customized each customers wants and needs in their skincare and makeup routine
  • Directed visual merchandising by aligning displays with brand standards

Education

Esthetician

Tricoci University of Beauty Culture
Libertyville, IL
05-2025

High School Diploma -

Bradford High School
Kenosha, WI
01-2017

Skills

  • Retail Sales
  • Retail Management
  • Leadership
  • Customer Service
  • Upselling
  • Team Coaching
  • Visual Merchandising
  • Floor Sets

Timeline

Selling and Service Team Lead

Adidas
11.2023 - Current

Stock Supervisor

Michael Kors
06.2023 - 11.2023

Retail Floor Supervisor

The North Face
08.2022 - 06.2023

Stock Associate

Vans
03.2022 - 08.2022

Sales Lead Manager

Sephora/Kohls
08.2021 - 08.2023

Sales Associate

Victoria Secret
09.2020 - 01.2022

Keyholder

Bare Escentuals
05.2018 - 01.2021

Esthetician

Tricoci University of Beauty Culture

High School Diploma -

Bradford High School

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Reyna Rodriguez