Reyna Victoria
San Francisco,CA
Summary
Resourceful administrative professional specializing in patient interaction and administrative organization. Enhances customer experiences through effective communication, teamwork and attention to detail. Dedicated professional with a strong background in customer service and appointment scheduling. Proven ability to resolve conflicts and enhance guest satisfaction in environments of all paces.
Overview
2
2
years of professional experience
Work History
Server
Clementine
Yountville, California
07.2025 - Current
- Provided excellent customer service in fast-paced dining environment.
- Upsold menu items to enhance guest dining experience and satisfaction.
- Coordinated with coworkers to ensure successful execution of special events and large parties.
- Resolved customer complaints professionally to enhance guest satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Trained new employees on restaurant procedures and plating techniques to ensure consistent service quality.
Administrative Assistant
Acupuncture Clinic Of Napa
Napa, California
04.2024 - 01.2026
- Managed appointment scheduling for patients at acupuncture clinic.
- Assisted in maintaining patient records and confidential information.
- Coordinated office supplies inventory and ordered items to ensure availability.
- Answered phone calls and addressed patient inquiries effectively.
- Supported the front desk operations during peak hours.
- Prepared treatment rooms for acupuncture sessions and ensured cleanliness.
- Organized clinic events and workshops to enhance community engagement in health awareness.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Server
The Charter Oak Group
Saint Helena, California
04.2024 - 04.2025
- Delivered outstanding customer service in high-volume dining environment, enhancing guest satisfaction.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Took accurate orders and communicated with kitchen staff effectively.
- Coordinated with restaurant staff to maintain efficient operations, contributing to overall service quality.
- Executed opening and closing duties, including setting up dining area and restocking supplies, ensuring smooth operations.
- Managed cash transactions and processed payments efficiently.
Education
Associate of Science - Kinesiology
Portland Community College
Portland, OR04-2026
Skills
- Appointment scheduling
- Patient record management
- Data organization
- Payment handling
- Team collaboration
- Time management
- Conflict resolution
- Patient interaction
- Office management
- Administrative support
- Hospitality service expertise
- Strong work ethic
Languages
Spanish
Professional
English
Professional
Timeline
Server
Clementine
07.2025 - Current
Administrative Assistant
Acupuncture Clinic Of Napa
04.2024 - 01.2026
Server
The Charter Oak Group
04.2024 - 04.2025
Associate of Science - Kinesiology
Portland Community College