REYNALD PASCUAL
Kapolei,HI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Automotive Service Advisor
WINDWARD AUTO GROUP
Kaneohe, HI
10.2022 - Current
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
- Recommended additional, useful services to customers to increase overall sales.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Researched coverages under warranties and determined requirements for coverage.
Automotive Service Advisor
KING AUTO CENTER
Lihue, HI
11.2021 - 09.2022
- Produced repair and installation orders and updated master schedule with assignments.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Explained amount for expected services and provided detailed answers to customer questions.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Automotive Service Consultant
SERVCO AUTO KAUAI
Lihue, HI
03.2017 - 05.2021
- Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting.
- Describe automotive issues and systems to customers to help them understand their vehicle problems.
- Actively listen to customer's issues, arrange appropriate service levels, based on service delivery standards
- Calculate and verify technician time tickets for labor invested: customer pay, warranty & internal.
- Earned highest marks for customer satisfaction by providing exceptional care and service.
Automotive Detail Manager
KING AUTO CENTER
Lihue, HI
12.1998 - 02.2017
- Taught team members how to properly wash, wax and vacuum vehicles.
- Directed 6-person team of detailing and reconditioning personnel.
- Documented orders, daily activities, weekly schedules and team performance.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Education
OCCUPATIONAL ASSOCIATES DEGREE - Mechanical Drafting Technology
Arizona Automotive Institute
Glendale, AZ05.1991
Skills
- Team Collaboration
- Performance Goals
- Multitasking and Organization
- Customer Service
- Dealership and Factory Standards
- Repair Cost Estimation
- Willing to Learn
Timeline
Automotive Service Advisor
WINDWARD AUTO GROUP
10.2022 - Current
Automotive Service Advisor
KING AUTO CENTER
11.2021 - 09.2022
Automotive Service Consultant
SERVCO AUTO KAUAI
03.2017 - 05.2021
Automotive Detail Manager
KING AUTO CENTER
12.1998 - 02.2017
OCCUPATIONAL ASSOCIATES DEGREE - Mechanical Drafting Technology
Arizona Automotive Institute
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