Reynaldo Gomez
The Bronx,NY
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
3
3
years of professional experience
Work History
Store Manager
Sunglass Hut
05.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- In charge of recruiting, hiring and training of team members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Store Manager
Sunglass Hut
10.2022 - 05.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Worked closely with the Store Manager to drive sales and metric goals.
Sales Lead
Aeropostale
11.2021 - 02.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Coached associates on proper selling techniques in order to drive sales and capture customer data.
Sales Associate
Sunglass Hut
11.2020 - 10.2022
- Driving sales in order to meet personal goals.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and product specific details using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Created relationships with customers leading to repeat business
Education
High School Diploma -
Evolutions High School
Providence, RI06.2020
Skills
- Inventory Oversight
- Store Opening and Closing Procedures
- Sales Expertise
- Leadership
- Policies and Procedures
- Mathematical Aptitude
- Verbal and Written Communication
- Staff Management
- Leadership Development
- Customer Retention
- Goals and Performance
- Credit Card Transaction Processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Sunglass Hut
05.2023 - Current
Assistant Store Manager
Sunglass Hut
10.2022 - 05.2023
Sales Lead
Aeropostale
11.2021 - 02.2022
Sales Associate
Sunglass Hut
11.2020 - 10.2022
High School Diploma -
Evolutions High School
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