REYNALDO MICHAEL SANTOS

• Guide each manager and supervisor in fostering a culture of consultative selling and comprehensive solutions.
• Promote profitable sales and margins while minimizing variability and enhancing performance year over year.
• Encourage your team to learn, develop, and achieve through effective teaching, coaching, and motivation.
  

• Manage retail store staff, hire and train new employees, motivate current employees, schedule employee hours, and oversee payroll.
• Plan store layout and displays to simplify customer shopping and promote products.
• Work to meet all sales targets, plan store sales strategies, analyze sales data, and work to expand sales.

• Engaging and inspiring store teams to achieve maximum performance by modeling behavior that fosters a sense of energy, ownership, teamwork, and personal commitment
• Pursuing, attracting, hiring, coaching, and retaining talented associates for key roles and setting clear performance expectations
• Sharing responsibility as the “Manager on duty” and total store operations
• Creating a culture of consultative selling with an emphasis on developing ongoing professional relationships with top customers
• Maintaining accountability for results within the Easy Tech & Mobile area
• Overseeing the timely completion of required training for all store associates

• Responsible for creating a highly performing team that is focused on putting the customer first.
• Accountable for total store operations, customer service and merchandising activities.
• Establish and maintain an environment that supports and strengthens Staples brand and store inventory

• Leadership: Acts as a leader within the retail organization, holding direct responsibility for the Tech Selling floor. Offers coaching and constructive feedback to all tech sales associates. Takes personal responsibility for the tech sales team. Drives profitable sales and service while maintaining high integrity and ethical conduct as a keyholder for the store.
• People: Participates in the selection, recruitment, and performance evaluations of Tech Sales associates.
• Selling: Advocates for technology and computing sales programs; Demonstrates Inspired Selling behaviors in all interactions and communications with customers, associates, and management. Guides the team of associates to emulate these behaviors; Acts as a Selling and Service role model for the entire store. Meets all sales and service objectives and enhances DPT by presenting solutions. Addresses and resolves customer inquiries and issues.

• Implement precise and effective inventory management; Zero Balance
  Return to Vendor / Return to Warehouse / Cross Channel Returns / Reserve online pick up in store.
• Guarantee that back of house operations and truck processes align with company standards to effectively sustain stock levels.
• Create a welcoming atmosphere for customers by keeping the store tidy and organized.