Reyna R. Vasquez
Oxnard,CA
Summary
Results-driven service supervisor with expertise in team leadership and customer communication. Proven ability to monitor performance and optimize workflows. Experienced in training staff to ensure safety and compliance standards are met.
Overview
8
8
years of professional experience
Work History
Service Supervisor
Quinn Company Cat Equipment
Oxnard, California
11.2017 - 02.2026
- Supervised team of employees and delegated duties and responsibilities to each member.
- Trained team members on safety protocols and equipment usage.
- Coordinated service schedules, ensuring timely repairs and maintenance.
- Facilitated communication between customers and service teams to enhance service delivery.
- Supervised daily operations and maintenance of Cat equipment.
- Built strong relationships with customers through effective communication skills.
- Monitored daily performance of team members to ensure compliance with company standards.
- Collaborated closely with upper management on special projects aimed at increasing profitability.
- Performed regular inspections of work areas to identify potential safety hazards.
- Delivered exceptional customer service and handled inquiries and complaints.
- Assigned, trained and managed service staff to ensure quality customer service.
- Developed incentive programs designed to motivate staff members towards achieving organizational goals.
- Reviewed financial statements regularly to ensure proper allocation of resources across the organization.
- Recruited, interviewed, hired, evaluated, promoted, and disciplined employees.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
GED -
Channel Islands High School
Oxnard, CA06-2004
Skills
- Service coordination
- Customer relationship management
- Team leadership
- Management experience
- Staff recruitment
- Safety training
- Workflow optimization
- Performance monitoring
- Conflict resolution
- Problem solving
- Decision-making
- Microsoft Excel
- Spreadsheets
- QuickBooks
- Word
- PowerPoints
- Service Link
- Teams
- Equipment maintenance
- Customer communication
- Decision-making
- Recruiting
- Employee onboarding
- Staff hiring and recruitment
- Maintaining files
- Disciplining employees
- Scheduling
- Team building
Timeline
Service Supervisor
Quinn Company Cat Equipment
11.2017 - 02.2026
GED -
Channel Islands High School