Rhamona Ayume
Houston,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Supervisor
Rainforest Cafe
03.2022 - 01.2024
- Oversaw daily operations of the restaurant, ensuring effective workflow and timely completion of tasks.
- Establish strong leadership talents alongside problem-solving skills to ensure team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions to exceed expectations.
- Increased productivity amongst team by implementing smooth workflows and setting clear expectations for staff members.
- Exhibit commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Enhanced team performance with regular evaluations and constructive feedback.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Monitored health and safety standards to maintain a clean, safe working environment.
Customer Service Representative
Ibex Global Solutions
06.2020 - 05.2021
- Control high-stress situations efficiently, sustain professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy in order to increase loyalty and repeated business.
- Handled escalated calls efficiently by finding the best resolutions for both customers and the company alike.
- Provide response to customer requests for products, services, and company information.
- Enhance strong product knowledge in order to provide knowledgeable recommendations based on customer's individual needs.
- Create and sustain rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Support customers in navigating company website and placing online orders, leading to overall improved user experience.
- Enhance resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Marketing and Social Media Coordinator
Lloyd J. Robinson and Associates Ltd.
11.2014 - 09.2016
- Trafficked advertisements to target audience using specific algorithms for focused exposure.
- Researched and identified new opportunities for increasing company's social media presence.
- Built relationships with industry influencers to increase brand awareness and engagement.
- Researched current trends and best practices to develop innovative and impactful campaigns.
Front Desk Receptionist
Sunset Jamaica Grande Resort
05.2013 - 08.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
Bachelor of Science - Child And Adolescent Development
University Of Technology Jamaica
Kingston, Jamaica05.2021
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Creativity
- Detail oriented
- Highly organized
- Self motivated
- Reliable
- Commitment
- Active listener
- Communication
- Negotiations skills
- Social
- Flexible
Languages
English
Full Professional
Interests
- Participating in local clean-up initiatives in Glaveston Texas
- Swimming
- Enjoy participating in running for overall physical and mental well-being
- Passionate about balancing physical health with mental and emotional wellness
- Gym Workouts
Timeline
Supervisor
Rainforest Cafe
03.2022 - 01.2024
Customer Service Representative
Ibex Global Solutions
06.2020 - 05.2021
Marketing and Social Media Coordinator
Lloyd J. Robinson and Associates Ltd.
11.2014 - 09.2016
Front Desk Receptionist
Sunset Jamaica Grande Resort
05.2013 - 08.2014
Bachelor of Science - Child And Adolescent Development
University Of Technology Jamaica
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