Rhan Yu
Stanton,CA
Summary
Driven manager with a proven track record at Chun-ha Insurance Services, excelling in strategic planning and team leadership. Enhanced market share through innovative business development and fostered high customer satisfaction. Skilled in CRM and adept at resolving conflicts, demonstrating a unique blend of operational management and interpersonal excellence.
Overview
13
13
years of professional experience
Work History
Manager
Chun-ha Insurance Services
02.2007 - 09.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
No Degree -
Sacramento Citi Colleage
Sacramento, CAHigh School Diploma -
Young Rak Hight School
Seoul, S. Korea02.1992
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Project Management
- Customer Relationship Management (CRM)
- Staff Development
- Sales Techniques
- Sales management
- Workforce Management
- Business Development
- Customer Service
- Computer Skills
- Problem Resolution
- Positive Attitude
- Problem-Solving
- Excellent Communication
- Organizational Skills
- Hiring and Training
- Customer Relationship Management
- Staff Training
- Documentation And Reporting
- Project Planning
- Reliability
- Schedule oversight
Languages
korean
Native or Bilingual
Timeline
Manager
Chun-ha Insurance Services
02.2007 - 09.2019
No Degree -
Sacramento Citi Colleage
High School Diploma -
Young Rak Hight School
Similar Profiles
Leung Ho YinLeung Ho Yin
School Counselor at Caritas Yuen Long Chan Chun Ha Secondary SchoolSchool Counselor at Caritas Yuen Long Chan Chun Ha Secondary School
NANCY ROHWERNANCY ROHWER
DIRECTOR OF CHARITY RELATIONS at BREW HA HA PRODUCTIONSDIRECTOR OF CHARITY RELATIONS at BREW HA HA PRODUCTIONS
Ryan YangRyan Yang
Boba Barista at Chun Yang TeaBoba Barista at Chun Yang Tea
Kurt BeuKurt Beu
Instructor at Cypress CollegeInstructor at Cypress College
Kory BurkhartKory Burkhart
Area Manager – Sales Enablement & Operations at Shield HealthcareArea Manager – Sales Enablement & Operations at Shield Healthcare