Rhea Starks
Ocala,FL
Summary
Results-driven General Manager with expertise in budgeting, inventory management, and staff scheduling. Committed to enhancing operational efficiency and delivering exceptional customer service. Dynamic General Manager with a proven track record in optimizing operations and maintaining compliance with health standards. Skilled in effective communication and staff management, leading to improved team collaboration and customer satisfaction. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
HZO Dunkin
Lady Lake, Florida
02.2023 - Current
- Oversaw daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales, to ensure seamless service delivery.
- Managed staff scheduling to optimize labor resources during peak hours.
- Developed staff schedules and monitored payroll to align with budgetary constraints.
- Implemented inventory control measures to reduce waste and improve stock management.
- Enforced health and safety standards to maintain a safe working environment.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Facilitated effective communication among staff members to enhance operational efficiency.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
General Manager
Popeyes® Louisana Kitchen
Ocala, Florida
10.2020 - 02.2023
- Resolved customer complaints promptly to maintain positive dining experiences.
- Oversaw inventory management to maintain stock levels and minimize waste.
- Coordinated with suppliers to ensure timely delivery of quality ingredients.
- Managed staff schedules to enhance labor efficiency and ensure optimal coverage.
- Created staff schedules and monitored payroll to align with budgetary constraints.
- Ensured compliance with health and safety regulations in food preparation areas.
- Ensured compliance with local health department regulations regarding food safety standards.
- Tracked monthly sales to generate reports for business development planning.
Education
High School Diploma -
Forest High
Ocala, FL05-2010
Skills
- Budgeting
- Staff scheduling
- Inventory management
- Customer service
- Health compliance
- Sales reporting
- Effective communication
- Purchasing
- Sales expertise
- Budgeting and cost control strategies
- Leadership
Certification
- ServSafe
Timeline
General Manager
HZO Dunkin
02.2023 - Current
General Manager
Popeyes® Louisana Kitchen
10.2020 - 02.2023
High School Diploma -
Forest High