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- Animal Care
Rheanna Martinez
.
15 Feather Rd. Santa Fe. NM,US
Summary
Dynamic and dedicated professional with extensive experience in customer service at El Paragua Restaurant, and El Parasol. Has proven ability to enhance guest engagement and satisfaction through effective multitasking and complaint handling. Skilled in payment processing and cash handling, consistently fostering repeat business through strong relationships and a welcoming atmosphere.
Overview
4
4
years of professional experience
Work History
Hostess
El Paragua Resturant
06.2024 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Casher
El Parasol
03.2021 - 07.2025
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering resturant and responded promptly to customer needs.
Restaurant Busser
El Paragua Resturant
02.2024 - 03.2024
- Provided exceptional customer service while assisting servers with carrying trays, delivering beverages, or attending to special requests from guests.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing waste.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
Education
High School Diploma -
Pojoaque Valley High School
Santa Fe, New Mexico 05.2001 -
Skills
Customer service
Effective multitasking
Complaint handling
Guest engagement
Phone etiquette
Payment processing
Time management
Cash handling
Customer assistance
POS systems
Drawer balancing
Patience and empathy
Work ethic and integrity
Interests
Timeline
Hostess
El Paragua Resturant
06.2024 - Current
Restaurant Busser
El Paragua Resturant
02.2024 - 03.2024
Casher
El Parasol
03.2021 - 07.2025
High School Diploma -
Pojoaque Valley High School
05.2001 -