Rheina Neill
Phoenix,AZ
Summary
Driven, customer-focused professional with 6+ years of experience in fast-paced, high volume service environments. Skilled in customer relations, conflict resolution, communication and teamwork while consistently maintaining safety and operational standards. Bachelor of Science in Accounting from Arizona State University, emphasizing attention to detail and accountability.
Overview
6
6
years of professional experience
Work History
Associate
In-N-Out Burger
Phoenix, Arizona
05.2022 - Current
- Delivered friendly, professional, and attentive service to a high volume of customers, ensuring adherence to company standards for hospitality and quality.
- Communicate effectively with customers and coworkers to ensure accurate service and a positive guest experience.
- Work efficiently in a fast-paced environment while managing multiple responsibilities and shifting priorities.
- Remain calm and solution-oriented when addressing customer concerns, unexpected situations and service challenges.
- Follow safety, sanitation and operational procedures while maintaining accuracy and attention to detail.
- Assisted in training and supporting new associates by demonstrating procedures and service expectations, enhancing onboarding experience.
Guest Service Representative
Target
Phoenix, Arizona
06.2020 - 07.2021
- Provided personalized customer service in a high-volume retail environment.
- Addressed customer questions and concerns with professionalism and a solution-oriented approach.
- Processed returns, exchanges, and refunds accurately and efficiently, enhancing overall guest satisfaction.
- Collaborated with team members to provide and maintain a safe, organized, and welcoming environment.
Education
Bachelor of Science - Accounting
Arizona State University
Tempe, AZ05-2025
Skills
- Customer Service
- Guest Relations
- Cash Handling
- Safety and Compliance
- Conflict Resolution
- Problem Solving
- Communication
- Teamwork
Timeline
Associate
In-N-Out Burger
05.2022 - Current
Guest Service Representative
Target
06.2020 - 07.2021
Bachelor of Science - Accounting
Arizona State University