Oversee & direct all team members and ensure all tasks are being performed efficiently and effectively
Manage daily cash flow by auditing and balancing registers and preparing bank deposits and financial reports
Address customer concerns in reference to products, services rendered or employee interactions
Train new and existing employees on policies and procedures
Captioning Assistant
CapTel Service Specialists
08.2016 - 04.2017
Provided quick and reliable captions to clients who needed service
Maintained the CapTel Call Center quality standards for accuracy and speed
Monitored technical issues on calls and reported to appropriate staff.
Sales Consultant
Kay Jewelers
10.2014 - 04.2016
Provided sales presentations based on features and benefits of products, closing sales, and clienteling with existing customers
Maximized sales utilizing teamwork, peer to peer coaching, Floor Direction, and methods of selling such as personalizing sales to fit unique needs of customers
Assisted with maintaining accurate inventory of all merchandise and ensuring merchandise security.
Sales Associate
Express Factory Outlet
10.2013 - 03.2015
Engaged with customers by helping with services and products
Tactfully handled confrontational interactions to ensure positive customer experiences
Collaborated with other team members to reach 90% customer satisfaction.
Assessed customer needs and utilized suggestive selling techniques to drive sales
Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases