Overview
Work History
Education
Skills
Timeline
Generic

STEFON THOM

Orlando,FL

Overview

10
10
years of professional experience

Work History

Shift Lead

Walgreens
08.2017 - Current
  • Oversee & direct all team members and ensure all tasks are being performed efficiently and effectively
  • Manage daily cash flow by auditing and balancing registers and preparing bank deposits and financial reports
  • Address customer concerns in reference to products, services rendered or employee interactions
  • Train new and existing employees on policies and procedures

Captioning Assistant

CapTel Service Specialists
08.2016 - 04.2017
  • Provided quick and reliable captions to clients who needed service
  • Maintained the CapTel Call Center quality standards for accuracy and speed
  • Monitored technical issues on calls and reported to appropriate staff.

Sales Consultant

Kay Jewelers
10.2014 - 04.2016
  • Provided sales presentations based on features and benefits of products, closing sales, and clienteling with existing customers
  • Maximized sales utilizing teamwork, peer to peer coaching, Floor Direction, and methods of selling such as personalizing sales to fit unique needs of customers
  • Assisted with maintaining accurate inventory of all merchandise and ensuring merchandise security.

Sales Associate

Express Factory Outlet
10.2013 - 03.2015
  • Engaged with customers by helping with services and products
  • Tactfully handled confrontational interactions to ensure positive customer experiences
  • Collaborated with other team members to reach 90% customer satisfaction.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales
  • Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases

Education

High School Diploma -

Maynard Evans High School
Orlando
2013

Skills

  • Operations Management
  • Decision-making capabilities
  • Team leadership
  • Employee training
  • Technical knowledge
  • Microsoft Products

Timeline

Shift Lead

Walgreens
08.2017 - Current

Captioning Assistant

CapTel Service Specialists
08.2016 - 04.2017

Sales Consultant

Kay Jewelers
10.2014 - 04.2016

Sales Associate

Express Factory Outlet
10.2013 - 03.2015

High School Diploma -

Maynard Evans High School
STEFON THOM