Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rhianna Ouellette

Burlington,CT

Summary

Resourceful Dispatcher known for high productivity and efficiency in task completion. Specialized skills include quick decision-making, effective communication, and advanced knowledge of dispatch software. Excel in using critical thinking, problem-solving abilities, and adaptability to manage complex situations and ensure seamless operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Dispatcher

All-Star Transportation
Harwinton, CT
06.2022 - Current
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Updated records of driver locations, delays, and cancellations.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Resolved customer complaints related to service issues or delays.

School Bus Driver Trainer

All-Star Transportation
Harwinton, CT
12.2020 - Current
  • Conducted evaluations of each driver's performance to ensure adherence to all applicable laws and regulations.
  • Performed daily pre-trip inspections on assigned vehicles to identify potential mechanical problems.
  • Communicated regularly with supervisors regarding progress of training sessions.
  • Instructed drivers on safe practices such as defensive driving techniques, speed control, lane changing procedures and accident avoidance maneuvers.
  • Coordinated with maintenance staff regarding repair needs of assigned vehicles.
  • Taught practical, safe driving practices in classroom and via videos before having students drive.
  • Organized and submitted company forms and regulatory documents.
  • Introduced new driver trainees to automobile fundamentals and basic electromechanical operation of vehicle.
  • Presented to students necessary documentation on driving practices, laws and safety to allow study and preparation outside of class.

School Bus Driver

All-Star Transportation
Harwinton, CT
09.2011 - Current
  • Ensured safety of students by following all traffic laws and regulations.
  • Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
  • Performed pre-trip inspections of the bus according to established procedures.
  • Transported students to school in a timely manner while keeping assigned route schedule.
  • Assisted with loading and unloading of passengers as needed.
  • Followed all safety protocols when transporting students with special needs or disabilities.
  • Managed time efficiently so that routes are completed within allotted timespan.
  • Attended staff meetings and training sessions regularly for professional development purposes.

Education

SAE Certified - Automotive Mechanics

Porter And Chester Institute - Watertown
Oakville, CT
10-2005

High School Diploma -

Lewis S Mills High School
Burlington, CT
06-2004

Skills

  • Customer Relations
  • Driver communication
  • Dispatching procedures
  • Adjusting routes
  • [Software] Proficiency in RouteFinder
  • Training new hires to obtain their CDL

Certification

  • State Certified Trainer

Timeline

Dispatcher

All-Star Transportation
06.2022 - Current

School Bus Driver Trainer

All-Star Transportation
12.2020 - Current

School Bus Driver

All-Star Transportation
09.2011 - Current

SAE Certified - Automotive Mechanics

Porter And Chester Institute - Watertown

High School Diploma -

Lewis S Mills High School

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Rhianna Ouellette