Rhiannon Lamb
New Braunfels,TX
Summary
Highly dedicated and detail oriented business associate with 4+ years of experience in remote work. A team worker, with an outstanding record in customer service and relations. Excellent critical thinking, problem resolution, and time management skills.
Overview
5
5
years of professional experience
Work History
Business Associate
4 Floors Design
03.2023 - Current
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Created and managed project plans, timelines, and budgets.
- Coordinated daily business operations with 3rd party contractors for a remodeling company, including scheduling, project deadlines, and customer requests.
- Created and formulated an Excel Spreadsheet resulting in a 50% decreased estimate development time.
Customer Relationship Manager
Texas Street Crepes
03.2019 - 03.2023
- Coordinated engagements up to a year in advance; ensured no conflicts of dates or times.
- Developed and maintained event coordinator relationships via telephone, digital, and in person.
- Ensured every venue had adequate facilities to meet state codes and verified safety measures were met for my team when arriving, taking into consideration terrain, weather, and accessibility.
- Networked with HOA's and local business owners; ensured receipt and distribution of marketing information to disperse to general populace.
- Designed marketing material to include customer needs based on feedback to create a wider audience.
- Developed and implemented a strategic business plan during Covid to ensure that the company could maintain profitability.
- Monitored and tracked customer reviews. Communicated and resolved any issues.
- Designed and managed a Facebook business page to create an online following.
Owner
Wee-Bee's Wee Wear
10.2020 - 01.2023
- Built, managed, and operated an online children's boutique providing custom handmade clothing generating over $45,000 in gross annual revenue.
- Created and maintained a team of business representatives, who would promote my company across social media.
- Performed quality assurance and safety liability testing on all products.
- Managed, hired, and trained a team of seamstresses to assist in the creation of my products.
- Developed and managed 4 social media sites along with a website to gain a larger customer base.
Education
Certification - Medical Billing And Coding
Blinn College
College Station, TX05.2017
Skills
- Records Management Systems
- Business Correspondence
- Vendor Relationships
- Government Standards
- Financial Documentation
- POS Inventory System Operation
- Client Satisfaction
- Microsoft Excel
- Critical Thinking
- Problem Solving
- Time Management
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Business Associate
4 Floors Design
03.2023 - Current
Owner
Wee-Bee's Wee Wear
10.2020 - 01.2023
Customer Relationship Manager
Texas Street Crepes
03.2019 - 03.2023
Certification - Medical Billing And Coding
Blinn College
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