Rhiannon Lupo
Somerville,MA
Summary
Proficient in coordinating efficient workflows and training staff in customer service best practices. Experienced in implementing inventory systems and fraud prevention measures, ensuring accuracy and enhancing guest satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front End Manager/ Bartender
Boston Burger Company
Cambridge, MA
09.2021 - 04.2026
- Led front end operations to enhance guest experience and service efficiency.
- Collaborated with management to create promotional strategies that boosted sales at the front end.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Trained and mentored team members on best practices in food safety and guest interaction.
- Implemented inventory management system, reducing waste and improving stock accuracy.
- Developed scheduling processes to optimize staff coverage during peak hours.
Phlebotomist
Santa Rosa Children’s Hospital
San Antonio, TX
08.2022 - 03.2024
- Performed venipunctures and capillary draws with high precision to ensure patient comfort and safety.
- Maintained accurate records of blood samples and patient information in compliance with HIPAA regulations.
- Collaborated with healthcare teams to coordinate efficient blood collection schedules for various departments.
- Trained new staff on phlebotomy techniques, equipment handling, and safety protocols to enhance team performance.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- experience with blood collection from new born to geriatrics.
Medical Assistant/Lead Phlebotomist Covid Testing
RCM Technologies
Charlotte, NC
08.2021 - 03.2022
- Administered patient care and support, enhancing overall patient experience.
- Assisted in clinical procedures, ensuring adherence to safety protocols and best practices.
- Managed patient records using electronic health record systems, maintaining data accuracy and confidentiality.
- Coordinated appointment scheduling and follow-up communications, optimizing clinic workflow efficiency.
- Administered COVID-19 tests efficiently and accurately, ensuring patient comfort and safety.
- Trained new staff on testing protocols and procedures to maintain high standards of patient care.
- Administered COVID-19 vaccinations efficiently to diverse populations, ensuring adherence to safety protocols.
- Educated patients on vaccine benefits and potential side effects, fostering informed decision-making.
Medical Assistant
Manchester OB/GYN
Manchester, NH
04.2020 - 03.2021
- Assisted in patient intake and triage, ensuring accurate medical history documentation.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Collaborated with physicians to prepare examination rooms and maintain necessary supplies.
- Educated patients on treatment plans and medication instructions for improved compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Administered immunizations and collected lab specimens following established protocols.
- assisted in procedure and birth control appointments
Medical Assistant/Certified Phlebotomy Technician
Longwood Orthopedic Associates
Boston, MA
06.2018 - 03.2020
- Assisted physicians with patient examinations and documented medical histories accurately.
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
- Administered injections, vaccinations, and performed routine lab tests as directed by healthcare providers.
- Educated patients on treatment plans, medications, and preventative care measures effectively.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Education
High School Diploma -
West High School
Manchester, NH12.2018
Certificate - NHA
LNA HEALTH CAREERS
Manchester, NH07.2018
Skills
- Customer service
- Employee supervision
- Staff supervision
- Fraud prevention
- Administrative skills
- Schedule management
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomist
Santa Rosa Children’s Hospital
08.2022 - 03.2024
Front End Manager/ Bartender
Boston Burger Company
09.2021 - 04.2026
Medical Assistant/Lead Phlebotomist Covid Testing
RCM Technologies
08.2021 - 03.2022
Medical Assistant
Manchester OB/GYN
04.2020 - 03.2021
Medical Assistant/Certified Phlebotomy Technician
Longwood Orthopedic Associates
06.2018 - 03.2020
High School Diploma -
West High School
Certificate - NHA
LNA HEALTH CAREERS