Rhoda Mora
Alamosa
Summary
To secure a stable and challenging position. I am currently seeking a position where I can utilize my skills and expertise.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Kaiser Permanente Patient Service Representative
AdaptHealth
Remote
04.2026 - Current
- Manage incoming calls and responded to patient and referral emails. Created orders for patients requiring oxygen and nebulizer supplies. Assisted with troubleshooting issues related to malfunctioning oxygen and PAP equipment. Coordinated the scheduling of equipment deliveries and pickups.
Kaiser Permanente Customer Service Specialist
Apria Healthcare
Remote
11.2022 - 03.2026
- Oversaw the patient referral process through inbound and outbound communications while processing new orders for DME supplies, including wound care, trach, PAP, and oxygen. Coordinated collection of upfront copays and resolved past due accounts while managing delivery schedules for branch and home setups. Led troubleshooting efforts for malfunctioning equipment and ensured timely collection of co-insurance payments.
Customer Service Representative
Rotech Healthcare
Remote
05.2022 - 11.2022
- Managed incoming and outgoing communications with patients and referral sources to maintain professional relationships. Oversaw the processing of all DME and PAP orders, ensuring accurate data entry, insurance verification, and authorization procurement. Coordinated patient scheduling for in-office equipment setup versus direct shipping to enhance service delivery.
- Conducted evaluations of patient preferences regarding pap and DME options to enhance care delivery.
Location Manager/Sales Manager
Rotech Healthcare
Alamosa, CO
08.1998 - 04.2022
- Assisted in daily operations while supporting adherence to Rotech's established policies. Gained a solid understanding of healthcare guidelines to improve operational efficiencies. Cultivated strong relationships with patients, staff, and management to foster high satisfaction levels. Facilitated daily staff meetings to coordinate team efforts and priorities. Managed inventory processes to align purchasing needs with organizational objectives. Collaborated with vendors on return procedures to enhance procurement processes. Supported recruitment and development of staff while managing payroll and employee performance. Provided guidance to customer service and technical teams to improve service delivery. Handled patient and customer interactions to ensure prompt resolution of inquiries. Streamlined insurance verification processes for efficient patient billing. Coordinated essential equipment maintenance to meet company compliance standards. Partnered with healthcare providers to obtain necessary documentation and authorizations. Executed sales initiatives to strengthen partnerships with medical professionals. Contributed to sales growth by informing clients about product offerings. Reviewed sales data to identify trends and opportunities for enhancement.
Customer Service Rep
Rotech Healthcare
Alamosa, CO
07.1997 - 08.1998
- Checked all paperwork for accuracy and completeness, performed all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products/supplies with patients/clients, co-workers and referral sources as it related to patient services and third party reimbursement. Prepared tickets for daily routes, provided service for all retail/walk-in equipment requests. Worked with outside agencies to resolve customer issues, handled incoming/outgoing calls. Verified Medicare, Medicaid and private insurance coverage information.
Bookkeeper
Valley Courier
Alamosa, CO
06.1986 - 07.1997
- Balanced daily cash drawer operations. Assisted in preparing legal notice affidavits for notarization. Supported month-end billing processes for display and classified advertising. Performed general bookkeeping tasks including payroll and accounts payable/receivable. Processed daily bank deposits.
Education
Associate of Applied Science - Business
Trinidad State Junior College
Alamosa, CO05-1997
Skills
- Service excellence
- HIPAA regulations adherence
- Health insurance verification
- Insurance policy validation
Certification
Notary Public
Interests
I enjoy working with people of all ages I am energetic, friendly, hardworking and self-motivated I am a fast learner and love to be challenged I have a strength in multitasking even with various interruptions most importantly-have strong work ethics
Timeline
Kaiser Permanente Patient Service Representative
AdaptHealth
04.2026 - Current
Kaiser Permanente Customer Service Specialist
Apria Healthcare
11.2022 - 03.2026
Customer Service Representative
Rotech Healthcare
05.2022 - 11.2022
Location Manager/Sales Manager
Rotech Healthcare
08.1998 - 04.2022
Customer Service Rep
Rotech Healthcare
07.1997 - 08.1998
Bookkeeper
Valley Courier
06.1986 - 07.1997
Associate of Applied Science - Business
Trinidad State Junior College
Notary Public
1991-Current