Rhonda Black
Jersey City,NJ
Summary
Results-driven professional with expertise in customer service and food service management. Skilled in enhancing customer satisfaction through effective communication and problem-solving. Experienced in training teams, managing inventory, and ensuring operational efficiency. Strong communicator and team player with a solid background in payment processing and sales.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Cashier
The High Seafood
Jersey City, New Jersey
06.2025 - 06.2026
- Processed customer transactions efficiently and accurately.
- Maintained a clean and organized checkout area.
- Assisted customers with product inquiries and recommendations.
- Handled cash, credit, and gift card payments securely.
- Resolved customer complaints with professionalism and empathy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Manager
Bubbakoos Burritos
Jersey City, New Jersey
01.2022 - 06.2025
- Oversaw daily operations, ensuring smooth service and customer satisfaction.
- Trained new employees on standard procedures and customer service expectations.
- Coordinated inventory management, maintaining stock levels for menu items.
- Implemented health and safety protocols to comply with local regulations.
- Developed team communication strategies to enhance collaboration among staff.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Conducted regular performance evaluations to support employee development initiatives.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Sales Representative and Customer Service
Market Source
Bronx, NY
08.2019 - 05.2020
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Delivered product presentations to educate customers about features and benefits.
- Resolved customer inquiries and concerns promptly to maintain service quality.
- Managed inventory levels to ensure product availability for customer needs.
- Assisted in developing promotional materials to support marketing initiatives.
- Trained new staff on sales techniques and company policies for effective onboarding.
Education
Hudson county community college
Jersey City, NJ06-2024
Skills
- Cash handling
- Point of sale systems
- Retail operations
- Stock organization
- Customer service and support
- Customer engagement
- Sales techniques
- Effective communication
- Problem solving skills
- Team collaboration
- Teamwork dynamics
- English proficiency
- Front desk operations
Certification
- SERV Safe Certification
Timeline
Cashier
The High Seafood
06.2025 - 06.2026
Manager
Bubbakoos Burritos
01.2022 - 06.2025
Sales Representative and Customer Service
Market Source
08.2019 - 05.2020
Hudson county community college