Rhonda Clemmons
Southfield
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager of Operations
Harvey’s Personal Touch Janitorial Service
Commerce Township
05.2008 - Current
- Prepared staff work schedules and assigned team members to specific duties. prepared payroll, maintained and managed all supplies that were needed Created schedules for all staff
- Prepared staff work schedules and assigned team members to specific duties.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Prepared reports summarizing operational results against established goals and objectives.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Coordinated logistics and supply chain operations, ensuring timely delivery of products and services.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and partners.
- Measured and reviewed performance via KPIs and metrics.
- Planned and coordinated logistics for large-scale events or conferences.
- Implemented systems for tracking operational performance metrics.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Ensured compliance with applicable laws and regulations related to operations.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
- Managed scheduling, training and inventory control.
- Responded to information requests from superiors, providing specific documentation.
- Managed team of XX employees, conducting performance evaluations and facilitating professional development.
- Led crisis management efforts, quickly resolving operational disruptions with minimal impact.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Managed inventory levels, optimizing stock to meet demand without overstocking or shortages.
- Enforced federal, state, local and company rules for safety and operations.
- Coordinated with other department heads to align operational activities with overall company objectives.
- Implemented successful business strategies to increase revenue and target new markets.
- Addressed customer concerns with suitable solutions.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Led process improvement initiatives, resultingin an increase in operational efficiency.
- Formed and sustained strategic relationships with clients.
- Scheduled meetings between internal teams and external stakeholders when necessary.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Education
Associate of Arts - Psychology
Oakland Community College
02-2005
High School Diploma -
Ramestein High School
Ramstein Germany06-1989
Skills
- Staff scheduling
- Payroll administration
- Supply management
- Team building
Certification
- Finance and Life Insurance
- OSHA
- CPR
- Culinary Arts State Certification
Timeline
Manager of Operations
Harvey’s Personal Touch Janitorial Service
05.2008 - Current
Associate of Arts - Psychology
Oakland Community College
High School Diploma -
Ramestein High School