Rhonda Cooper

Remote position assistance to customers with billing, payments and statement questions. Helping customers with missing merchandise or cards for online shopping.

Servicing customers for different clients each new promotion or clients request.

Setting appointments for appliance service, reporting claims for insurance for Florida home owners, client Team Lead for Florida Covid vaccination with 30 remote employees, payroll, work schedule and Q/A. Schedule appointments for customer replacing home windows and c.ient base Massachusetts Home assistance to customers navigating online forms to maintain home ownership.

• Assisted customers in locating products and making informed purchase decisions.
• Maintained cleanliness and organization of sales floor and merchandise displays.
• Processed transactions efficiently using point-of-sale systems.
• Supported team in achieving sales goals through effective communication and product knowledge.

• Resolved customer inquiries and issues, ensuring satisfaction with services provided.
• Collaborated with colleagues to restock inventory and manage stock levels effectively.
• Educated customers on promotions and store policies to enhance shopping experience.
• Engaged in ongoing training to improve sales techniques and product knowledge consistently.