Rhonda Dawkins
Bloomfield,NJ
Summary
Seeking a store manager position to continuously improve store performance through utilization of operational management skills. Adept at adopting innovative business practices to deliver strategic change to stores while optimizing overall operational efficiency and business profitability.
Overview
12
12
years of professional experience
Work History
Designer/Store Manager
Faraj Couture
08.2018 - 12.2023
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Provided excellent customer service, promoting membership loyalty & increasing customer satisfaction rates.
- Effectively trained employees to decrease process lags and boost productivity.
- Built strong & diverse team with multiple skill sets to drive store performance; coached team members on how to distribute excellent customer service to all guests
- Managed stock control and merchandise flow, planning & pricing
- Conducted sales and various action plans to optimize business
- Directed performance management activities with direct mentorship & training; trained store team to make guests feel valued at all costs
- Trained staff to develop business strategies to help achieve sales in competitive market; analyzed staff performance & set employee goals
- Research trendy styles for daily shows; Collaborated with wardrobe team to provide best fit for timely show taping
- Sketched and designed ready- to-wear skirts for various shoots and editorial projects.
- Coordinated assembly and development of all fashion shows and promotion events; utilized marketing skills to attract high clientele
- Increased sales by 25% through business development and lead generation
Store Manager
Anne Fontaine
09.2015 - 06.2018
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained staff to develop business strategies to help achieve sales in competitive market; reviewed client outreach achievement
- Reviewed weekly inventory reports and adjustments to ensure accuracy of all merchandise
- Implemented product knowledge & selling strategies while developing business plans for various products
- Utilized visual merchandising by using floor plans, color, and displays to attract client attention; utilized KPI to identify high strategy performance
- Managed over 50 customer calls per day; increased sales by 10%
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Dept. Manager
Nordstroms Department Store
07.2011 - 08.2015
- Communicated with managers of other departments to maintain transparency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Developed store strategies to expand store traffic & optimize profitability; Traveled to stores to support further growth in client development
- Ensure compliance with policies and procedures, maintain outstanding store condition and visual merchandising standards
- Implemented product knowledge & selling strategies to team while developing business plans for various products
Education
Bachelor of Arts - Journalism
Rutgers University
Newark, NJ05.2021
Associate of Arts - Business Management
Caldwell University
Caldwell, NJ06.2016
Skills
- Strong Sales Skills
- Team Building
- Operations Management
- Operations Process
- Strong Interpersonal Skills
- Leadership Development
- Promotional Planning
- Conflict Resolution
- Talent Recruitment
- Shipping and Receiving
- Accounts Payable
Timeline
Designer/Store Manager
Faraj Couture
08.2018 - 12.2023
Store Manager
Anne Fontaine
09.2015 - 06.2018
Dept. Manager
Nordstroms Department Store
07.2011 - 08.2015
Bachelor of Arts - Journalism
Rutgers University
Associate of Arts - Business Management
Caldwell University
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