Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda Dennison

Garland,TX

Summary

Actively seeking a customer service position in the medical benefits field. Armed with comprehensive knowledge and understanding of medicare policies and regulations. Also have a passion for helping others navigate their healthcare needs and options. With my strong background in communications and empathy, I am searching for the opportunity to positively impact customers lives through guidance and problem solving.

Overview

16
16
years of professional experience

Work History

Licensed Medicare Insurance Agent

HealthCompare
04.2024 - Current
  • Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
  • Enhanced client satisfaction by providing knowledgeable guidance on Medicare plan options and enrollment procedures.
  • Provided exceptional customer service by promptly addressing questions or concerns during the entire enrollment process.
  • Utilized advanced organizational skills to manage multiple client accounts simultaneously while maintaining attention to detail throughout the enrollment process.
  • Leveraged strong problem-solving skills to address complex client inquiries and resolve issues in a timely manner.

Certified Medical Assistant

White Rock Dermatology
04.2014 - 04.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.

Medical Assistant

North Texas Dermatology
04.2009 - 04.2014
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Education

Licensed Medicare Insurance Agent

Texas Licensing
Dallas, Tx
02-2023

Certified Medical Assistant

Texas Department of Education
Dallas, TX
05-2015

Licensed Esthetician

School of Cosmetology
Dallas, TX
05-1984

High School Diploma -

First Baptist Academy
Dallas, TX
05-1982

Skills

  • Product presentation
  • Customer service
  • Problem-solving
  • Excellent communication
  • Organizational skills
  • Relationship building

Timeline

Licensed Medicare Insurance Agent

HealthCompare
04.2024 - Current

Certified Medical Assistant

White Rock Dermatology
04.2014 - 04.2024

Medical Assistant

North Texas Dermatology
04.2009 - 04.2014

Licensed Medicare Insurance Agent

Texas Licensing

Certified Medical Assistant

Texas Department of Education

Licensed Esthetician

School of Cosmetology

High School Diploma -

First Baptist Academy

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