Rhonda Fitzgerald
Houston,TX
Summary
Dedicated, hardworking and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals and devoted to giving every customer a positive experience.
Overview
24
24
years of professional experience
Work History
Office Assistant
Houston Community College System
Houston, Texas
04.2016 - Current
- Greet customers or other personnel by phone, in person, or through electronic media, including email.
- Answer phone calls, emails, and other written communication properly.
- Manage student access to the Quiet Study Rooms, and other areas as needed.
- Assess the needs of customers, and provide information concerning the services needed.
- Assisted in preparing and distributing internal communications and documents.
- Operated office equipment, including copiers and fax machines, to support daily task
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Perform other duties, task and assignments as required.
Student Services Specialist - PT
Houston Community College System
Houston, Texas
09.2001 - 04.2016
- Assisted students with admissions and enrollment processes.
- Provided information on academic programs and resources available.
- Managed student records using college database systems effectively.
- Facilitated communication between students and faculty for support needs.
- Addressed student inquiries through phone, email, and in-person meetings.
- Maintained accurate records of student service transactions in a database system.
Education
High School Diploma -
Waltrip Senior High School
Houston, TX05-1977
Skills
- Proficient in Microsoft Office Programs
- Office management
- Customer service
- Office equipment operation
- Administrative support
- Organizational & Communication skills
Affiliations
- Assist with preparing for Houston Community College events (i.e. Pinning Ceremony and VIP Events)
- Ad Astra App - Scheduling testing and labs and maintain calendars.
- Assist at the Coleman at Midtown location.
Accomplishments
- City of Houston Fire Warden Certification
- Houston Community Mandatory Compliance Certificate
- Completed HCC Personal Development Trainings
References
References available upon request.
Timeline
Office Assistant
Houston Community College System
04.2016 - Current
Student Services Specialist - PT
Houston Community College System
09.2001 - 04.2016
High School Diploma -
Waltrip Senior High School