Rhonda Goodman
Retail Specialist
Conway,SC
Summary
Professional retail expert with comprehensive experience in driving sales, enhancing customer experiences, and managing store operations. Known for fostering team collaboration and adapting to evolving business needs to achieve consistent results. Expertise includes customer service, inventory management, and visual merchandising, paired with strong problem-solving skills and reliability. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
23
23
years of professional experience
Work History
Retail Specialist
Pioneer Horizon
Concord, NC
10.2023 - Current
- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
- Trained and mentored new team members on customer service standards and operational procedures.
- Analyzed sales trends to optimize product placement and merchandising strategies within the store layout.
- Implemented customer feedback systems to improve service quality and enhance shopping experience.
Deli/Bakery Manager
KJ's Market IGA
Aynor, SC
04.2020 - 09.2023
- Maintained cleanliness and hygiene in bakery premises.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Maintained and controlled inventory of baked goods.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Regional Director of Operations & District Manager
KFC
Myrtle Beach, SC
02.2017 - 04.2020
- Defined, implemented and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Achieved team goals through formalized training plans, coaching and performance management.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
General Manager & Special Event Coordinator
Bojangles' Famous Chicken 'n Biscuits
Mrytle Beach, SC
05.2003 - 07.2016
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Education
High School Diploma -
Conway High School
Conway, SC06.1989
Skills
- Relationship Building
- Equipment Maintenance and Repairs
- Problem-Solving
- Documentation and Recordkeeping
- Employee Performance Evaluations
- Health Code Compliance
- Problem Solving
- Scheduling Staff
- Back of House Management
- Performance Improvement
- Inventory Management
- Front of House Management
- Money Handling
- Supply Ordering and Management
- Labor and Overhead Cost Estimation
Accomplishments
General Manager of the year from Bojangles 2005
President Award From KFC
Extra Effort Award From KFC
2 Sales breaking Awards from IGA
Deli/Bakery of the Year Award from IGA this year
Timeline
Retail Specialist
Pioneer Horizon
10.2023 - Current
Deli/Bakery Manager
KJ's Market IGA
04.2020 - 09.2023
Regional Director of Operations & District Manager
KFC
02.2017 - 04.2020
General Manager & Special Event Coordinator
Bojangles' Famous Chicken 'n Biscuits
05.2003 - 07.2016
High School Diploma -
Conway High School