Rhonda Harrington
Clarkston
Summary
Dedicated Front Office Supervisor with a proven track record in optimizing patient flow and enhancing service standards. Skilled in staff management, issue resolution, and administrative tasks, committed to fostering patient loyalty and satisfaction.
Results-driven Front Office Supervisor with over 10 years of experience in managing front office operations. Expertise in staff training, appointment scheduling, and customer support. Aiming to leverage strong organizational skills to improve operational efficiency and elevate patient care.
Accomplished professional recognized for exceptional multitasking and staff management. Extensive experience in administrative tasks and issue handling, contributing to enhanced patient satisfaction. Ready to support operational excellence and improve front office performance.
Overview
18
18
years of professional experience
Work History
Front Office Supervisor
Dr. Williamson & Associates
Berkley, MI
02.2019 - 07.2025
- Oversaw daily front office operations, ensuring smooth patient flow and exceptional service standards.
- Managed scheduling and coordination of appointments for multiple providers, optimizing efficiency.
- Developed and maintained relationships with patients, addressing concerns to foster loyalty and satisfaction.
- Coordinated communication between clinical teams and administrative staff, ensuring alignment on patient care protocols.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Front Office Supervisor
Dr. Davidson's Dental
Waterford, MI
07.2014 - 05.2018
- Implemented scheduling systems to maximize appointment availability and reduce wait times.
- Developed strategies to enhance patient satisfaction through improved communication and service standards.
- Coordinated with dental providers to streamline treatment planning and improve overall patient care experience.
- Conducted regular performance evaluations to identify areas for staff development and process improvement.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
Front Office Supervisor
Comfort Dental Of Lafayette, Indiana
Lafayette, IN
07.2007 - 05.2014
- Maintained accurate financial records, including daily reports on sales transactions.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Trained new front office staff, ensuring thorough understanding of dental policies and procedures.
- Supervised daily front office operations to ensure efficient patient flow and optimal service delivery.
- Trained and mentored staff on office protocols and customer service best practices.
- Managed patient records using electronic health record (EHR) software for accuracy and confidentiality.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
High School Diploma -
Waterford Mott
Waterford, MISkills
- Issue handling
- Staff management
- Multitasking proficiency
- Front desk operations
- Staff training and development
- Complaint handling
- Employee management
- Skilled in Eaglesoft, Dentrix, Easy Dental, Electronic Claims
- Administrative tasks
- Exceptional customer support
Timeline
Front Office Supervisor
Dr. Williamson & Associates
02.2019 - 07.2025
Front Office Supervisor
Dr. Davidson's Dental
07.2014 - 05.2018
Front Office Supervisor
Comfort Dental Of Lafayette, Indiana
07.2007 - 05.2014
High School Diploma -
Waterford Mott