Rhonda H. Newman
Flushing,MI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
Work History
Loan Administrator I / Records Administrator II
CHOICEOne Bank / The State Bank
11.2021 - Current
- Reviewing loans, documents and all loan information for accuracies and consistencies within loan software
- Daily file maintenance verifying changes made within system, from previous business day
- Daily proofing for all mortgage, consumer and commercial loans entered for input accuracy
- Upload, proper placement & index internal electronic files
- Maintain positive professional communication with peers
- Maintain the integrity of the electronic customer folders
- Proficient computer skills experience in Microsoft 10, Outlook, Word and Excel, Director/Clarity, NGP 103 (Navigator), Calyx Point, Abrigo/Sageworks and Account Guard, Xperience, Synergy Capture, CRM
- Receive, check in and upload financial information required for loan
- Customer calls/servicing loans, changes, updates
- Problem resolution for customers loans
- Collaboratively work with team to update and review processes for efficiencies
Customer Service Clerk
McLaren Health Plan
12.2020 - 11.2021
- Daily file maintenance of incoming department email and fax, including logging, and sorting correspondence
- Professional customer phone communications, exceeding the departments quality and quantity response parameters
- Importing, logging, and scanning all incoming files along with follow up maintenance
- Support for departmental committee functions
- Maintains positive professional communication with peers and customers
- Organizing, and maintaining training and reference department materials
- Proficient computer skills experience in Microsoft 10, Outlook, Word and Excel, RightFax
Order Entry Representative
MTI Baths
08.2012 - 04.2019
- Company Overview: A supplier of fine bath products including tubs, sinks and showers manufactured in acrylic and engineered solid stone.
- Member of a four-person order fulfillment team for MTI Baths
- Responsible for driving the end-to-end order fulfillment process with customers using Microsoft Dynamics NAV (Navision) enterprise resource planning (ERP) tool
- Manage large call volume including pre-sales support, taking initial orders, trouble-shooting existing orders, and following up on order status as products move through the manufacturing process
- Contribute to quality control by conducting peer reviews of orders for accuracy and completeness
- Proficient in Microsoft Excel, Outlook, and Word
- A supplier of fine bath products including tubs, sinks and showers manufactured in acrylic and engineered solid stone.
Executive Assistant (Temporary Contract)
Intercontinental Exchange
03.2012 - 05.2012
- Managed calendars for three top-level executives
- Scheduled meetings for both internal and external associates
- Arranged international and domestic travel
- Managed multi-line phone system
- Stocked and maintained office supplies
Document Change Analyst
Scientific Atlanta / Cisco Systems
07.2004 - 08.2011
- Maintained documentation associated with electronic parts being placed on internally designed circuit boards used in a variety of set-top and data products targeted at the cable television industry
- Managed component quantities, reference designators, and ensured consistency of items rolling into the main procurement system
- Positively impacted cost control targets through accurate manufacturing order entry
- Synchronized corporate sales guidelines with outside sales support
- Worked with facilities management to schedule and plan employee relocations for a four-floor office building
- Took calls, analyzed problems, and established trouble ticket priorities as an Information Technology customer support representative
Administrative Assistant / Solution Pak Manager
NCR Corporation
06.2000 - 01.2004
- Maintained accounts receivable spreadsheets representing aged invoices to assist upper management with finance decisions
- Maintained and managed software maintenance and warranty information utilized for services billing
- Provided education and training on corporate sales authoring tool
- Created and revised PowerPoint presentations for multiple business units
- Arranged Senior Vice President's domestic and international travel and submitted expense reports
- Managed Senior Vice President’s calendar and those of direct reports
- Assisted with new-hire set-up and internal organizational transfers
- Processed purchase orders, shipping, invoices, and check requests
Education
High School Diploma -
Clio High School
Clio, Michigan 4842006-1986
Skills
- Problem-solving
- Teamwork and collaboration
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Computer skills
- Active listening
Timeline
Loan Administrator I / Records Administrator II
CHOICEOne Bank / The State Bank
11.2021 - Current
Customer Service Clerk
McLaren Health Plan
12.2020 - 11.2021
Order Entry Representative
MTI Baths
08.2012 - 04.2019
Executive Assistant (Temporary Contract)
Intercontinental Exchange
03.2012 - 05.2012
Document Change Analyst
Scientific Atlanta / Cisco Systems
07.2004 - 08.2011
Administrative Assistant / Solution Pak Manager
NCR Corporation
06.2000 - 01.2004
High School Diploma -
Clio High School
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