Rhonda Hougard
Salem,OR
Summary
Results-driven Frontend Team Lead with expertise in time management, employee motivation, and team building. Proven track record of improving processes and enhancing team performance in fast-paced environments.
Dynamic professional with extensive experience in training and mentoring teams. Skilled in relationship building and optimizing operational processes, contributing to improved cash handling accuracy and employee engagement.
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring [Number] years of experience to dynamic new position.
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication, and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
15
15
years of professional experience
Work History
Frontend Team Lead
Walmart
Salem, OR
08.2010 - 03.2025
- Led front-end and ensure they understand pos management and open and closing the store.
- Collaborated with cashiers and cross trained for the service desk and self checkout
- Maintain cleanliness and organization of checkout area for optimal transactions.
- Streamlined development processes, improving deployment efficiency through automated systems
- Led front-end development team in implementing responsive web applications ensuring their always on tasks for ulearns.
- Communication is key so it is important be a servant leader working with your associates and mentoring.
- Conducted code reviews, ensuring adherence to coding standards and fostering a culture of continuous improvement and safety ensuring policies are in place.
- Spearheaded initiatives to optimize website performance, resulting
- Processed customer transactions accurately and efficiently using POS system
- Implemented process improvements that enhanced checkout speed and reduced wait times.
- Collaborated with management to develop scheduling strategies that optimized staff coverage during peak hours.
- Conducted regular performance evaluations for team members, providing constructive feedback for development.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Monitored areas for security issues and safety hazards.
Assistant Manager
Walmart
Irvine, CA And Salem, Or
01.2016 - 01.2022
- Supervised daily operations to ensure efficient store functionality.
- Trained and mentored staff on customer service best practices.
- Implemented inventory management strategies to reduce stock discrepancies.
- Analyzed sales data to identify trends and recommend product placements.
- Developed employee schedules to optimize workforce productivity and coverage.
- Managed conflict resolution within team to maintain a positive work environment.
- Coordinated schedules and managed resources to maximize operational efficiency across departments.
- Oversaw the execution of promotional events, ensuring alignment with corporate marketing strategies and objectives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
No Degree - Computer Applications Development
Sylvan Vocational Learning
Van Nuys, CA05-1996
GED -
Grant High School
Van Nuys, CA06-1976
Skills
- Time management
- Listening skills
- Cash counting
- Relationship building and management
- Training and mentoring
- Goals and performance
- Team building
- Cash register operation
- Cash handling accuracy
- Accurate money handling
- Employee motivation
- Opening and closing procedures
Timeline
Assistant Manager
Walmart
01.2016 - 01.2022
Frontend Team Lead
Walmart
08.2010 - 03.2025
No Degree - Computer Applications Development
Sylvan Vocational Learning
GED -
Grant High School