Summary
Overview
Work History
Education
Skills
Timeline
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Rhonda Kight

Batesburg,SC

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

11
11
years of professional experience

Work History

Regional Supervisor

Marco's Pizza
04.2021 - 10.2022
  • Implemented updates and enforced company policies for standardized operations.
  • Oversaw initiatives to drive success in revenue, customer acquisition and cost-reduction objectives.
  • Directed training, promotions and employee motivation to minimize turnover and maximize productivity.
  • Generated weekly reports covering sales, productivity and service areas.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Interviewed, hired and trained new employees for production positions.
  • Identified individual employee's unique work styles and adapted management methods.

General Manager

Marco's Pizza
12.2019 - 04.2021


  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Implemented modern employee recognition program which boosted productivity and improved morale.

General Manager

Marco's Pizza
12.2018 - 12.2019


  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Shift Manager/Key Holder

Mom And Pop's Convenience Store/Grill
10.2018 - 12.2019
  • Opened and closed store 3 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Completed store opening and closing procedures.
  • Trained and mentored new employees.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Processed cash, credit, debit and check payments.
  • Rotated stock according to dates and protocols.
  • Monitored security areas during busy periods.

Shift Manager/Delivery Driver Trainer

Marco's Pizza
08.2014 - 12.2018
  • Identified driver training needs to make recommendations to manager.
  • Conducted new hire training on multiple routes with preferred work methods and safety.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Maintained organized, clean and professional vehicle to protect company reputation with customers.
  • Minimized company liability and risks by obeying traffic laws.


Personal Care Aide

Miriam Rhett
03.2017 - 09.2018
  • Maintained clean, safe and well-organized patient environment.
  • Assisted client with daily living needs to maintain self-esteem and general wellness.
  • Planned, prepared and served meals and snacks according to prescribed diet as well as administering prescribed medications.
  • Provided safe mobility support to help patient move around personal and public spaces.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patient.
  • Developed rapport to create safe and trusting environment for care with client with Alzheimer's Disease.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.

Education

Practical Nursing

Aiken Technical College
Graniteville, SC
12.1992

Skills

  • Operational Standards and Efficiency
  • Employee Motivation
  • Operational Improvements
  • Corrective Actions
  • Complex Problem-Solving
  • Key Performance Indicators (KPIs)
  • Quality Assurance Policies
  • Inventory Control Processes
  • Inventory Audits and Accuracy
  • Organizational Systems
  • Supervising Employees

Timeline

Regional Supervisor

Marco's Pizza
04.2021 - 10.2022

General Manager

Marco's Pizza
12.2019 - 04.2021

General Manager

Marco's Pizza
12.2018 - 12.2019

Shift Manager/Key Holder

Mom And Pop's Convenience Store/Grill
10.2018 - 12.2019

Personal Care Aide

Miriam Rhett
03.2017 - 09.2018

Shift Manager/Delivery Driver Trainer

Marco's Pizza
08.2014 - 12.2018

Practical Nursing

Aiken Technical College

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