Rhonda Kisner
Moatsville
Summary
Experienced professional in healthcare administration, adept at managing appointment schedules and verifying insurance details. Focused on delivering high-quality patient care through efficient record management and adherence to compliance standards.
Overview
39
39
years of professional experience
Work History
Front Desk Receptionist
Dr Sandra Cunningham
Whitehall
11.2021 - Current
- Managed front desk operations, ensuring prompt and courteous welcome for patients and visitors.
- Scheduled appointments and coordinated patient flow efficiently throughout the day.
- Answered phone calls, efficiently addressing inquiries and directing calls to appropriate staff.
- Maintained patient records and ensured confidentiality in compliance with regulations.
- Collaborated with medical staff to streamline office communication and enhance service delivery.
- Processed payments accurately, providing customers with receipts, bills, and change to ensure smooth transactions.
- Ensured confidentiality of sensitive information to maintain trust and compliance.
Patient Registration Representative
WVU Medicine/Pediatric Associates
Bridgeport
08.2012 - 11.2019
- Verified insurance details and patient eligibility for services, facilitating timely access to care.
- Registered patient information in electronic health record systems, ensuring accuracy and completeness.
- Communicated with patients about required documentation and procedures, enhancing patient understanding and satisfaction.
- Assisted patients with check-in and check-out processes smoothly.
- Scheduled appointments efficiently to optimize clinic workflow.
- Ensured compliance with privacy regulations during patient interactions.
- Verified insurance eligibility through online portals or by phone calls.
- Prepared patients for departure by coordinating discharge plans and paperwork.
Bank Teller
Fairmont Federal Credit Union
Whitehall
03.2006 - 10.2006
- Assisted members with account inquiries and financial products, enhancing customer understanding and satisfaction.
- Processed customer transactions efficiently and accurately.
- Handled checks, deposits, and withdrawals with precision.
- Maintained cash drawer, ensuring accurate balances and timely daily reports.
- Educated clients on credit union services and offerings, promoting informed decision-making.
- Adhered to regulatory compliance and security protocols diligently.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Reconciled cash and checks against computer records at the end of shift.
Bank Teller
Bridgeport Bank
Bridgeport
04.1987 - 10.1990
- Processed checks, deposits, and withdrawals, ensuring accuracy and customer satisfaction.
- Processed customer transactions efficiently and accurately.
- Maintained cash drawer and ensured balanced daily reports.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Reconciled cash and checks against computer records at end of shift.
- Resolved member issues by communicating effectively and providing tailored solutions.
- Educated customers on bank services and financial products, clarifying applicable fees to enhance understanding.
- Adhered to regulatory compliance and security protocols diligently.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Researched customer inquiries regarding their accounts using internal banking systems.
Education
Bachelor of Arts - Reageants
Fairmont State University
Fairmont, WV05-2005
Skills
- Appointment scheduling
- Patient record management
- Insurance verification
- Payment processing
- Electronic health records
- Customer relationship management
Timeline
Front Desk Receptionist
Dr Sandra Cunningham
11.2021 - Current
Patient Registration Representative
WVU Medicine/Pediatric Associates
08.2012 - 11.2019
Bank Teller
Fairmont Federal Credit Union
03.2006 - 10.2006
Bank Teller
Bridgeport Bank
04.1987 - 10.1990
Bachelor of Arts - Reageants
Fairmont State University