Rhonda Lairsey
Lynn Haven,FL
Summary
Dedicated area manager skilled in data analysis and client retention. Consistently exceeded customer expectations by developing tailored solutions and improving service delivery, ready to drive impactful results in a customer-focused environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Area Manager
Performance Food Services
Valdosta, Georgia
03.2017 - Current
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Retain current business and gain new business with a growth of 10% year over year.
Director of Member Services
Panama City Beach Chamber of Commerce
PCB , FL
05.2014 - 03.2017
- Designed member engagement strategies to improve satisfaction and retention.
- Organized monthly Business After Hours events and additional lunch and learns.
- Secured sponsorships for charity events through member outreach.
- Promoted member services and advantages to enhance community involvement.
Outside Sales Representative
Panama City News Herald
Panama City , FL
06.2008 - 03.2014
- Cultivated relationships with local businesses to enhance advertising opportunities.
- Conducted market research to identify potential clients and analyze industry trends.
- Managed client accounts, ensuring timely delivery of advertising materials.
- Secured sales leads through networking groups and referrals while engaging in direct outreach.
National Accounts Sales Coordinator
US Foods
Atlanta , GA
10.2004 - 05.2008
- Facilitated communication between sales team and clients to ensure clarity in transactions.
- Managed confidential vendor agreements for customers to maintain trust and compliance.
- Maintained corporate compliance programs across properties to uphold regulatory standards.
- Generated monthly data analysis reports to track inventory movement efficiently.
- Prepared and presented quarterly business reviews to provide insights for customers.
Skills
- Customer relationship management
- Vendor negotiation
- Data analysis
- Business development
- Inventory management
- Market research
Accomplishments
- I have earned the Circle of Excelence 2021 and 2023
- Multiple Vendor Supported Trips
Timeline
Area Manager
Performance Food Services
03.2017 - Current
Director of Member Services
Panama City Beach Chamber of Commerce
05.2014 - 03.2017
Outside Sales Representative
Panama City News Herald
06.2008 - 03.2014
National Accounts Sales Coordinator
US Foods
10.2004 - 05.2008
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