Rhonda Lopez
Edinburg
Summary
As a dedicated retail professional with extensive experience in sales management, inventory control, and exceptional customer service, I bring a strong ability to improve team performance and product offerings. I am currently expanding my skill set with a certification in payroll management and a degree in business administration, positioning myself as a valuable asset to future employers.
Overview
16
16
years of professional experience
Work History
Sales Associate
Oh Kay's
McAllen
09.2014 - Current
- Input and receive merchandise from various vendors based on seasonal pricing strategies.
- Manage inventory and ensure accurate unpacking and pricing of merchandise.
- Provide excellent customer service, assisting with inquiries and special events.
- Participated in vendor meetings and showroom shopping trips to enhance product selection.
- Assisted customers with product selection and provided detailed product information.
- Worked with team members to meet daily sales goals and elevate customer service.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
Assistant Manager
Buckle
Brownsville
07.2016 - 11.2016
- Trained new employees on customer service standards and product knowledge to ensure consistent customer experience.
- Coordinated visual merchandising to optimize product displays and enhance customer engagement.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of sales transactions, ensuring compliance and facilitating efficient operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Guess
McAllen
12.2009 - 06.2014
- Assisted in leading a team to achieve sales goals while maintaining operational efficiency.
- Coordinated visual merchandising to optimize product displays and store layout, improving customer navigation and sales potential.
- Oversaw creation of store visuals and implemented window displays, enhancing customer attraction and engagement.
- Conducted inventory management and trained new employees.
- Guided and supported junior staff on daily tasks and projects, fostering skill development and team collaboration.
- Developed strong customer service skills by juggling multiple customer interactions effectively.
Education
Bachelor of Arts - Business Administration And Management
South Texas College
McAllen, TXSkills
- Strong inventory management and merchandising skills
- NCR systems
- Team leadership and training experience
- Employee training
- Excellent customer service and communication abilities
- Relationship building
- Reliable and punctual
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Assistant Manager
Buckle
07.2016 - 11.2016
Sales Associate
Oh Kay's
09.2014 - Current
Assistant Manager
Guess
12.2009 - 06.2014
Bachelor of Arts - Business Administration And Management
South Texas College