Rhonda Lopez
Crave Cookies of Greater Chicago
Evergreen Park,Illinois
15
years of professional experience
Results-driven Director of Operations with over 14 years of experience in multi-unit restaurant management. Expertise in enhancing customer satisfaction, optimizing labor, and streamlining inventory processes to boost profitability. Demonstrated success in opening new locations on schedule and fostering high-performing teams. Committed to operational excellence and strategic growth in fast-paced environments.
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Work History
Director of Operations
6 Months- Oversee daily operations across 15 locations in Greater Chicago. Support store management teams to achieve operational excellence and enhance customer experiences. Manage labor, staffing, training, inventory, food costs, and quality control. Monitor financial performance, identifying opportunities to boost efficiency and profitability. Lead build-out and operational preparation for two new locations, ensuring successful openings. Develop leadership teams, fostering accountability for company goals and performance standards. Champion strategic growth initiatives as the organization expands its market presence.
- Improved operational performance by implementing best practices across multiple locations.
- Increased customer satisfaction by enhancing team collaboration and effectiveness.
- Optimized processes to reduce costs while ensuring high-quality standards.
- Managed the opening of two new locations according to the established timeline.
General Manager
2 Years 4 Months- Oversaw daily operations of the restaurant, prioritizing exceptional customer service and meeting performance targets. Developed employee schedules, optimizing labor costs while addressing staffing needs. Conducted weekly inventory audits to align food costs with operational objectives. Cultivated vendor relationships, ensuring timely and accurate supply orders. Recruited, trained, and developed staff to uphold brand standards. Fostered a team-oriented environment focused on accountability and service excellence.
- Increased customer satisfaction scores by implementing targeted service initiatives.
- Achieved consistent operational goals by optimizing inventory management.
- Strengthened employee retention by developing comprehensive training and development programs.
Apprentice General Manager
1 Year 7 Months- Oversaw scheduling for crew members and managers, aligning with labor and staffing objectives. Managed inventory counts and coordinated food and supply orders to maintain stock levels. Recruited, hired, and trained new team members in accordance with company standards. Collaborated with restaurant leadership to achieve quarterly operational targets. Ensured exceptional customer service, food quality, cleanliness, and team performance.
- Developed weekly schedules to optimize staffing efficiency.
- Performed inventory assessments and coordinated supply orders to maintain optimal stock levels.
- Trained new hires to ensure compliance with company standards.
- Aided in managing daily tasks to promote seamless customer experiences.
Assistant General Manager
1 Year 11 Months- Assisted the General Manager in managing daily restaurant operations, including scheduling, hiring, and team development. Oversaw weekly delivery and inventory orders to ensure adequate product levels. Collaborated with team members and crew managers to meet operational expectations. Managed labor, budgets, sales goals, and overall store performance. Ensured customer service and operational standards in a fast-paced environment.
- Coordinated scheduling and hiring efforts to streamline operations.
- Managed inventory processes to ensure optimal stock levels.
First Assistant Manager
8 Years 5 Months- Oversaw hiring, scheduling, training, and supervision of restaurant staff. Conducted new-hire orientation and training to ensure adherence to brand standards. Managed inventory, product ordering, vendor relations, and cash management. Supported daily operations while maintaining high standards for customer service, food quality, and team performance.
- Developed training programs that enhanced employee skills and fostered a positive work environment.
- Improved inventory processes to enhance efficiency and minimize costs. processes for increased efficiency.
- Advocated for customer service improvements to boost overall satisfaction. initiatives that improved satisfaction ratings.
Education
High School Diploma
No Degree - Nursing
Skills
Multi-Unit Operations
New Store Openings
Financial Performance Management
Inventory Management
Quality Control
Labor Management
Team Performance Optimization
Customer Experience
Strategic Planning
Problem Solving
Timeline
Director of Operations
Crave Cookies of Greater Chicago
02.2026 - CurrentRead More
General Manager
Jersey Mike’s
09.2023 - 01.2026Read More
Apprentice General Manager
Chipotle
02.2022 - 09.2023Read More
Assistant General Manager
White Castle
03.2020 - 02.2022Read More
First Assistant Manager
McDonald’s
10.2011 - 03.2020Read More
Lockport Township High School
High School Diploma
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Moraine Valley Community College
No Degree from Nursing
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