Rhonda Lyles
Haverhill,MA
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Tufts Medicine High Pointe House
Haverhill, MA
11.2022 - Current
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Support Manager/Team Member
Walmart
Plaistow, NH
05.2009 - 10.2022
- Trained new employees on company policies and procedures related to customer service.
- Recruited, hired, trained, coached, evaluated, motivated and disciplined personnel as needed.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
Patient Access Representative
CHA Somerville Campus
Somerville, MA
02.2015 - 01.2020
- Verified insurance coverage for services provided by the facility.
- Assisted with scheduling outpatient appointments.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Obtained informed consent and payment documentation from patients and filed in system.
Education
Medical Assisting
Everest Institute - Brighton
Brighton, MA05-1995
Skills
- Reception oversight
- Calendar Management
- Office Administration
- Microsoft Outlook
- Professional and mature
- Scheduling
- Clerical Support
- Multi-Line Phone Systems
- Insurance eligibility verification
- Multitasking and prioritization
- Customer Service
Accomplishments
- Spotlight Award
Timeline
Administrative Assistant
Tufts Medicine High Pointe House
11.2022 - Current
Patient Access Representative
CHA Somerville Campus
02.2015 - 01.2020
Support Manager/Team Member
Walmart
05.2009 - 10.2022
Medical Assisting
Everest Institute - Brighton