Rhonda McConville
Kaleva
Summary
Dedicated customer service professional with a strong work ethic and proven ability to enhance customer engagement. Skilled in effective communication and problem-solving, ensuring prompt resolution of inquiries and fostering long-term client relationships.
Overview
19
19
years of professional experience
Work History
Cashier
Dunham's Sports
09.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining store organization and cleanliness to enhance customer experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Handled cash, credit, and debit transactions while adhering to company cash management policies.
Customer Service Representative
Mark Rzepka State Farm Insurnace
12.2022 - 01.2025
- Resolved customer inquiries and issues efficiently through effective communication and problem-solving skills.
- Managed policy updates and claims processing, ensuring accuracy and compliance with company standards.
- Assisted clients in understanding insurance products, enhancing customer knowledge and satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Office Manager
Chuck Spinale State Farm Insurance
04.2007 - 12.2022
- Streamlined office operations by implementing efficient scheduling and resource allocation practices.
- Managed client communications and inquiries, ensuring prompt and effective responses.
- Oversaw administrative tasks, including document preparation and file management, improving organizational efficiency.
- Coordinated staff training programs to enhance team performance and service delivery quality.
- Enhanced customer engagement strategies, resulting in improved retention rates and long-term client relationships.
- Increased agency revenue by implementing effective sales strategies and training programs for staff.
- Elevated customer service standards by implementing new policies that prioritize client needs and concerns.
Education
High School Diploma -
Plymouth Christian Academy
PlymouthLicensed Insurance Agent - Property, Casualty, Health & Life Insurance
State of Michigan Insurance Bureau
Lansing04-2007
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
Timeline
Cashier
Dunham's Sports
09.2025 - Current
Customer Service Representative
Mark Rzepka State Farm Insurnace
12.2022 - 01.2025
Office Manager
Chuck Spinale State Farm Insurance
04.2007 - 12.2022
High School Diploma -
Plymouth Christian Academy
Licensed Insurance Agent - Property, Casualty, Health & Life Insurance
State of Michigan Insurance Bureau