Rhonda Munoz Cook
Klamath Falls,OR
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
30
30
years of professional experience
Work History
Sales Associate
Furniture Row
Springfield, MO
12.2021 - 02.2026
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained store presentation by organizing displays and ensuring cleanliness of sales floor.
- Processed transactions accurately using point-of-sale systems to streamline checkout operations.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Educated customers on product features and benefits, fostering informed purchasing decisions.
- Handled customer inquiries and resolved issues promptly to maintain high satisfaction levels.
- Developed knowledge of furniture trends and styles to better assist customers in their selections.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Owner/Operator
Hoods Restaurant
Bois D'Arc, MO
10.2020 - 10.2021
- Managed daily restaurant operations, ensuring high standards of service and food quality.
- Developed and implemented marketing strategies to increase customer engagement and sales.
- Trained and mentored staff, fostering a positive work environment and enhancing team performance.
- Oversaw inventory management, optimizing stock levels to reduce waste and ensure product availability.
- Coordinated vendor relationships, negotiating contracts to secure favorable pricing and service terms.
- Implemented cost control measures that improved profitability without compromising quality or service.
- Led health and safety compliance initiatives, ensuring adherence to local regulations and industry standards.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Office Manager
Truck Dynasty Driving Academy
Bois D'Arc, MO
01.2020 - 12.2020
- Oversaw administrative functions, ensuring efficient office operations and adherence to company policies.
- Coordinated scheduling and logistics for training programs, optimizing resource allocation and participant engagement.
- Implemented process improvements that enhanced communication between instructors and students, fostering a collaborative environment.
- Managed financial records and budgeting processes, streamlining invoicing and expense tracking for improved accuracy.
- Developed training materials and resources for new staff, promoting knowledge transfer and team effectiveness.
- Conducted regular evaluations of office workflows, identifying areas for improvement to boost overall productivity and efficiency.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Assistant Director/ Business Office Manager
ShorePines Senior Living Center
Gold Beach, Oregon
06.2018 - 12.2019
- Maintains accurate records for all Accounts Receivable (including Collections), Accounts Payable, Payroll, and Petty Cash. Maintains all staff hiring and training records, Maintains all resident files for updated contracts and all other required documents for their financial and legal file, Processes documents for corporate, Maintains security of business office files and accounting support documents Answers the telephone in a polite and courteous manner, Forwards calls, takes messages and delivers those messages to appropriate personnel, Completes direct inquiry sheets on prospects, Monitors Community guests’ & visitors’ entrances/exits in accordance to Community policy and procedure, Hires, trains, supervises, motivates, and evaluates care staff, Monitors day to day work,completes admissions paperwork, Coordinates the Residents move in and move outs.
- Availability to start: As soon as needed
- Developed and implemented strategic programs enhancing resident engagement and satisfaction.
- Mentored staff on best practices in caregiving and compliance with health regulations.
- Conducted staff training sessions to enhance team performance and service quality standards.
Property Manager Assistant
Century 21 J.C. Jones
Klamath Falls, OR
06.2016 - 05.2018
- Assisted property manager with all daily operations such as monthly inspections, setting up work orders, showing properties, handling rent payments, assisting all tenants with any issues, organizing files, answering phones.
Accounts Payable
Brasada Ranch
Powell Butte, OR
10.2015 - 04.2016
- Code invoices to proper account, enter all invoice to be paid.
Assistant Office Manager
South Sixth Veterinary Clinic
Klamath Falls, OR
07.2012 - 09.2015
- Processed accounts receivable and payable, ordered stock for the entire clinic, hired and trained new employees, scheduled staff trainings, met with all sales reps, scheduled multi- line phone, filled prescriptions, roomed clients.
Child Advocate
Safe School-Healthy Students Program/Klamath Youth Development Center
Klamath Falls, OR
10.2009 - 07.2012
- My duties were to provide students, schools and families with a network of effective services, supports, and activities to help students develop the skills and emotional resilience necessary to promote positive mental health and engage in pro-social behavior in an effort to prevent violent behavior and drug use and to create school and communities which are safe and disciplined. I engaged parents, community organizations, and social services agencies. I completed computer data on all clients.
Para Professional
Pelican Elementary / Klamath City School District
Klamath Falls, OR
10.2007 - 10.2009
- I maintained and tracked confidential student interventions, parent communication and individual care plans and team planning for students. I supervised children in the classroom and on the playground as well as janitorial clean up as needed. I was trained as required by OSHA for any incidents as well as diabetic specific training for individual student care.
Assistant Office Manager
South Sixth Veterinary Clinic
Klamath Falls, OR
01.1996 - 10.2007
- Processed accounts receivable and payable, ordered stock for the entire clinic, hired and trained new employees, scheduled staff training, met with all sales reps, scheduled multi-line phones, filled prescriptions, roomed clients.
Education
High School Diploma -
Henley High School
Klamath Falls, OR01-1994
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Excellent people skills
- Goal oriented
- Money handling
- Stocking and receiving
- Conflict resolution
- Store opening and closing
- Sales expertise
- Customer needs assessment
- Complex Problem-solving
- POS system operation
- Meeting deadlines
- Upselling
Timeline
Sales Associate
Furniture Row
12.2021 - 02.2026
Owner/Operator
Hoods Restaurant
10.2020 - 10.2021
Office Manager
Truck Dynasty Driving Academy
01.2020 - 12.2020
Assistant Director/ Business Office Manager
ShorePines Senior Living Center
06.2018 - 12.2019
Property Manager Assistant
Century 21 J.C. Jones
06.2016 - 05.2018
Accounts Payable
Brasada Ranch
10.2015 - 04.2016
Assistant Office Manager
South Sixth Veterinary Clinic
07.2012 - 09.2015
Child Advocate
Safe School-Healthy Students Program/Klamath Youth Development Center
10.2009 - 07.2012
Para Professional
Pelican Elementary / Klamath City School District
10.2007 - 10.2009
Assistant Office Manager
South Sixth Veterinary Clinic
01.1996 - 10.2007
High School Diploma -
Henley High School