Rhonda Nelson
Spokane,WA
Summary
Organized Healthcare Support Specialist with extensive experience in credentialing and administrative functions. Leverages expertise in patient care and operational processes to enhance efficiency and improve patient experiences. Focuses on maintaining accurate records and managing confidential information while ensuring compliance with industry standards.
Overview
34
34
years of professional experience
Work History
Medical Assistant
Various upon request
Spokane, Washington
10.1992 - 04.2026
- Coordinated patient scheduling and office flow to improve patient experience and reduce wait times.
- Supported healthcare providers during patient care activities during patient examinations and various procedures.
- Documented patient information in electronic health records systems to maintain accurate and confidential health records.
- Administered injections, medications, and treatments according to physician instructions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Assisted in preparing reports and presentations for management review.
- Maintained accurate records and files for easy retrieval of information.
- Handled incoming inquiries through phone, email, and in-person interactions professionally.
- Provided administrative support to the department by performing data entry tasks and preparing reports.
- Educated patients about medications, procedures and physician's instructions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Credentialing Specialist
CHAS Health
Spokane, Washington
11.2017 - 07.2019
- Coordinated credential verification with state licensing boards and professional organizations to confirm provider qualifications and compliance.
- Processed provider applications and maintained accurate confidential credentialing files for healthcare professionals, ensuring timely access to qualified providers.
- Ensured compliance with regulatory standards and internal policies during credentialing.
- Processed re-credentialing applications for existing providers according to contractual requirements.
- Reviewed and updated provider information in credentialing database regularly to support accurate and efficient credentialing processes.
Executive Administrative Assistant
URM Stores
Spokane, Washington
02.2007 - 04.2012
- Managed executive calendars and scheduled appointments for senior management effectively.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Coordinated travel arrangements and itineraries for corporate meetings and events, ensuring seamless logistics and adherence to executive preferences.
- Prepared and distributed meeting agendas and minutes for executive leadership.
- Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
- Assisted in the preparation of reports and presentations for board meetings.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Maintained organized filing systems for confidential documents, facilitating easy access and enhanced data security.
- Organized confidential documents while maintaining efficient filing systems.
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Processed daily invoices to ensure timely payments and maintain accurate financial records, reports and proposals.
- Answered incoming telephone calls from internal and external customers, promptly addressing inquiries and ensuring effective communication by transferring calls as needed.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Coordinated meeting and work schedules for staff teams and executives.
- Coordinated communications between departments to ensure timely completion of projects.
- Supported cross-departmental projects by facilitating communication among teams.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
- Communicated with vendors and suppliers to ensure timely service delivery.
- Ordered office supplies while monitoring inventory levels to ensure adequate stock was available at all times.
- Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
- Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
- Created PowerPoint presentations used for diverse business needs.
- Assisted with special projects such as researching topics or creating presentations for management review.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Coordinated catering services for meetings and events to ensure attendees were provided with food and beverages; or restaurant delivery to offer food and beverages to meeting and conference attendees.
Administrative Assistant
Les Schwab Tires
Spokane, Washington
03.1994 - 02.2007
- Processed payroll and maintained employee records accurately.
- Managed accounts payable and receivable for diverse client base.
- Generated invoices for clients and tracked payments to ensure timely receipt.
- Communicated with clients to resolve billing inquiries and discrepancies promptly.
- Prepared monthly financial reports for management review.
- Assisted in budget preparation and forecasting activities.
- Managed office supplies and maintained inventory to ensure operational efficiency.
- Posted journal entries to the general ledger system accurately and timely.
- Helped customers with Light truck and car tire sales and service.
- Made credit decisions on new and existing in-house credit sales.
- Conducted monthly in-house bad debt collection efforts to recover overdue payments.
Education
Certificate - Medical Assisting
Carrington College
Spokane, WA02-2012
MBA - Business Administration and Management
Webster University
St. Louis, MO10-2010
Bachelor of Arts - Organizational Management
Whitworth University
Spokane, WA01-2007
Skills
- Patient scheduling
- Electronic health records
- Vital signs measurement
- Medication administration
- Venipuncture
- Healthcare compliance
- Credential verification
- Patient education
- Customer service
Volunteer
- Board of Directors, Panorama Place Home Owners Association (Secretary) 2007 - 2018
- Board of Directors, Panorama Place Home Owners Association (Treasurer) 2024 - 2026
- Spokane County Court Appointed Special Advocate (CASA)
- Spokane Chapter Washington State Medical Association (Secretary)
Timeline
Credentialing Specialist
CHAS Health
11.2017 - 07.2019
Executive Administrative Assistant
URM Stores
02.2007 - 04.2012
Administrative Assistant
Les Schwab Tires
03.1994 - 02.2007
Medical Assistant
Various upon request
10.1992 - 04.2026
Certificate - Medical Assisting
Carrington College
MBA - Business Administration and Management
Webster University
Bachelor of Arts - Organizational Management
Whitworth University