Rhonda Simpson
Sacramento,CA
Summary
Energetic Certified Medical Assistant dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Roseville Cardiology Medical Associates
07.2023 - Current
- Improved overall organization within office by implementing electronic filing systems for patient records, reducing time-consuming paperwork processes.
- Equipped with strong understanding of healthcare systems, insurance, and patient advocacy, making me well-suited for this role.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Ensured regulatory compliance by staying up-to-date on industry standards and best practices related to patient care coordination.
Patient Care Coordinator
VSP Ventures
11.2021 - 07.2023
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
Material Handler II (Contract)
Volt Workforce Solutions
12.2018 - 02.2021
- Delivered exceptional customer service by addressing inquiries related to stock availability or shipment status promptly.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Minimized downtime during shift changes by conducting thorough handover briefings between incoming and outgoing teams
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards
- Delivered exceptional customer service by addressing inquiries related to stock availability or shipment status promptly
Lice Removal Technician
Sacramento Lice Removal Service
08.2016 - 07.2019
- Adhere to follow-up treatments and maintenance for long term prevention.
- Strengthened relationships with clients by addressing questions or concerns promptly and professionally.
- Minimized disruptions for clients during the treatment process by adhering to pre-determined schedules and maintaining open lines of communication.
- Achieved a high level of client satisfaction by consistently delivering optimal service.
Cashier
Dirt Buster's Carwash
11.2014 - 04.2016
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Certificate - Medical Billing Specialist
Anthem College
Sacramento, CA 03.2010 - 11.2011
Certification - Clinical Medical Assistant
Cal Regional Career Accelerated Learning
400 Sunset Avenue Roseville, CA 03.2024 - 04.2024
Skills
Patient Relations
Typing
Medical Terminology
Insurance Verification
EMR systems
HIPAA
Medical scheduling
Healthcare operations
Payment Collection
Patient Relations
Additional Information
REFERENCES UPON REQUEST
Timeline
Certification - Clinical Medical Assistant
Cal Regional Career Accelerated Learning
03.2024 - 04.2024
Patient Care Coordinator
Roseville Cardiology Medical Associates
07.2023 - Current
Patient Care Coordinator
VSP Ventures
11.2021 - 07.2023
Material Handler II (Contract)
Volt Workforce Solutions
12.2018 - 02.2021
Lice Removal Technician
Sacramento Lice Removal Service
08.2016 - 07.2019
Cashier
Dirt Buster's Carwash
11.2014 - 04.2016
Certificate - Medical Billing Specialist
Anthem College
03.2010 - 11.2011