Rhonda Cheatem
Grandview,MO
Summary
Focused and attentive professional with good administrative, organizational, and problem-solving abilities. Skilled in sales, training, and coordinating activities. Dedicated to best-in-class work and productivity. Team player with exceptional listening and critical thinking skills. Personable personality full of compassion and empathy.
Overview
20
20
years of professional experience
Work History
Retail Sales Consultant
AT&T Retail
02.2018 - Current
- Delivered exemplary customer service in a retail environment and identified optimal solutions for customer needs.
- Created proposals for business customers and vendors
- Collaborated with management and peers to ensure efficient store operations.
- Consistently achieved and exceeded targets and goals year-over-year.
- Showcased leadership and achievements through peer support and mentoring of new hires.
Sales Coach Manager
AT&T Small Business Sales
11.2006 - 02.2018
- Strategized and orchestrated sales and marketing initiatives for sales teams.
- Collaborated with management and peers to interview, assess, and evaluate new hires, driving unit growth and development.
- Coached and developed service representatives to effectively engage with small business customers.
- Managed direct supervision of escalations, attendance policies, disciplinary procedures, performance recognition, and union matters.
Senior Training Manager
AT&T
06.2004 - 11.2006
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Conducted initial training courses for over 100 employees across the region.
- Developed and implemented new procedures and job aids to inspire team motivation and drive sales growth.
Education
Recruiter/Active-Duty -
United States Army
Bachelor of Science - Education
Emporia State University
Skills
- Microsoft Word, Excel, PowerPoint, and Outlook
- Type 45 WPM
- 10,000 Keystrokes Proficient in 10-key
- Strong Organization Skills
- Exceptional Customer Service Skills
- Effective Communication Skills
- Time Management
- Extremely Detailed-Oriented
References
- Amber Vanmeter - Integrated Sales Support Specialist - Email: av678t@att.com - Phone: 816-223-1782
- Anthony James - Strategic Development Manager - Email: aj8418@att.com - Phone: 816-804-4970
- Donnie Ellis - Retail Store Manager - Email: de969r@att.com - Phone: 816-244-4305
Timeline
Retail Sales Consultant
AT&T Retail
02.2018 - Current
Sales Coach Manager
AT&T Small Business Sales
11.2006 - 02.2018
Senior Training Manager
AT&T
06.2004 - 11.2006
Recruiter/Active-Duty -
United States Army
Bachelor of Science - Education
Emporia State University
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