Summary
Overview
Work History
Education
Skills
Timeline
Generic

RHONDA D. GIBBS

West Sacramento,CA

Summary

Customer-focused professional with extensive experience in retail, healthcare, insurance, and automotive customer relations. Proven ability to resolve customer concerns efficiently while managing high-volume interactions and processing transactions. Expertise in maintaining accurate records and fostering positive service experiences.

Overview

31
31
years of professional experience

Work History

Sales Associate

World Market
Sacramento, California
04.2025 - Current
  • Delivered friendly, knowledgeable customer service to help shippers locate products and make informed purchase decisions.
  • Process in-store and buy-online/pick-up-in-store transactions accurately via point-of-sale system.
  • Ensured consistent merchandising, pricing, signing, replenishment, and sales floor standards to enhance customer shopping experience.
  • Assist with freight processing and truck unloading while supporting a safe, organized shopping environment.

Call Center Receptionist

Sutter Gould Medical Foundation
Modesto, CA
10.2011 - 06.2013
  • Managed high volume incoming calls from patients, physician offices, nurses, and other patient-support agencies.

Insurance Coordinator

Wine Country Cardiology
St. Helena, CA
05.2007 - 04.2010
  • Prepared and organized patient charts for tests and appointments and reviewed billing documentation for accuracy.
  • Resolved billing discrepancies with insurance representatives and supported quality control and follow-up activities.

Regional Case Manager

American Honda Motor Co., Inc.
Torrance, California
05.2004 - 02.2007
  • Collaborated with district parts and service management to address and resolve escalated customer issues and concerns.
  • Maintained dealership relationships and supported customer service efforts focused on satisfaction and retention.

Service Counselor II/Emergency Roadside Operator

Automobile Cllub of Southern California
Long Beach, CA
08.1995 - 05.2004
  • Coordinated roadside assistance and communicated with service providers by telephone, two-way radio, and data terminals.
  • De-escalated high-pressure situations and delivered dependable service to members and the service provider network.

Education

Certification of Completion -

Concorde Career College
Torrance, CA
01-1996

High School Diploma -

Lynwood High School
Lynwood
06-1992

Skills

  • Customer Service
  • Cash Handling and POS
  • Merchandising and Replenishment
  • Problem Resolution
  • High-volume Calls
  • Scheduling
  • Insurance Verification
  • Written and Verbal Communication
  • Organization and Prioritization

Timeline

Sales Associate

World Market
04.2025 - Current

Call Center Receptionist

Sutter Gould Medical Foundation
10.2011 - 06.2013

Insurance Coordinator

Wine Country Cardiology
05.2007 - 04.2010

Regional Case Manager

American Honda Motor Co., Inc.
05.2004 - 02.2007

Service Counselor II/Emergency Roadside Operator

Automobile Cllub of Southern California
08.1995 - 05.2004

Certification of Completion -

Concorde Career College

High School Diploma -

Lynwood High School
RHONDA D. GIBBS