Rhonda Wilhelmi
Colorado Springs,CO
Summary
Senior Administrative Assistant with extensive experience at City of Colorado Springs, specializing in customer service and regulatory compliance. Demonstrated expertise in security training and confidentiality, effectively resolving complex issues while building strong client relationships. Focused on improving operational efficiency and ensuring compliance with TSA, FAA, and departmental guidelines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Administrative Assistant
City of Colorado Springs Airport
Colorado Springs , CO
07.2024 - 05.2025
- Maintained confidentiality of sensitive client information consistently.
- Developed strong relationships with clients to ensure satisfaction with services.
- Handled complex customer queries promptly, resolving issues efficiently.
- Managed multiple tasks effectively while prioritizing objectives.
- Reviewed and processed airport identification badges, access media, and fingerprint applications.
- Interpreted TSA and FAA regulations to ensure proper user authorization and identification.
- Conducted security training for airport personnel, ensuring compliance with TSA and FAA guidelines.
- Ensured contractors met insurance requirements for airport operations access.
Community Service Representative
City of Colorado Springs Police Department
Colorado Springs , Colorado
01.2019 - 07.2024
- Provide customer service to internal and external customers.
- Accessed law enforcement databases.
- Submitted personal property through evidence portals.
- Maintained a working knowledge of Colorado Revised Statutes and Police Department policies and procedures.
- Provided investigative assistance to Police Officers by being knowledgeable of all resources.
- Provided customer service to the public in person and phone.
Dental Treatment Coordinator
Salcettie & Associates
Colorado Springs , CO
03.2016 - 12.2018
- Processed patient payments for services rendered efficiently and accurately.
- Managed appointment scheduling for clinic staff to optimize daily operations.
- Guided patients on dental care topics, enhancing understanding of preventive maintenance.
- Conducted follow-up calls to confirm appointments and reduce no-show rates.
- Reviewed patient charts prior to visits to ensure accurate documentation.
- Answered inquiries from current and prospective clients regarding treatments offered.
- Verified patient insurance coverage before treatment procedures to avoid delays.
- Greeted incoming patients, assisting with paperwork completion upon arrival.
Education
High School Diploma -
Pikes Peak Community College
Colorado Springs, CO06-1988
Skills
- Customer service
- Confidentiality maintenance
- Regulatory compliance
- Security training
- Database management
- Document preparation
- Task prioritization
- Problem solving
- Effective communication
Certification
- I am a notary
Timeline
Senior Administrative Assistant
City of Colorado Springs Airport
07.2024 - 05.2025
Community Service Representative
City of Colorado Springs Police Department
01.2019 - 07.2024
Dental Treatment Coordinator
Salcettie & Associates
03.2016 - 12.2018
High School Diploma -
Pikes Peak Community College
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