Rhonesia Limehouse
Tampa,FL
Summary
Professional insurance specialist with track record of delivering client-focused solutions and driving positive outcomes. Adept at navigating complex policies, risk assessment, and customer relationship management. Strong team collaborator, adaptable to changing needs, and consistently reliable in achieving organizational goals. Skilled in sales strategies, policy analysis, and client advisory services.
Overview
14
14
years of professional experience
Work History
Insurance Agent
Humana
Tampa, FL
08.2009 - 11.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
Education
Associate of Arts - Health Administration
Hillsborough Community College
Tampa, FL05-2023
GED -
Stepping Stone School
Odessa, FL06-2008
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client relations
- Client needs analysis
- Client retention
- Account management
- New client acquisition
- Policy writing
- Upselling
- CRM software
- Health insurance
- Medicare and Medicaid
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
Timeline
Insurance Agent
Humana
08.2009 - 11.2023
Associate of Arts - Health Administration
Hillsborough Community College
GED -
Stepping Stone School